Engine Belts And Pulleys problems of the 2008 Mitsubishi Outlander

##1st problem==I was the car and got an speed of 25mph and sudennly the car wont moved forward even im trying to depressed the gas pedal but the same it wont moved forward but when I shot off the engine and re start again its trhe time that will moved forward=== ##2nd problem==my wife went to pick up our son from the school as she was driving the car to the intersection with traffic lights this afternoon when suddenly the car stops and the wheel is hard to turn from left or right and got panicked and then she called me for the rescue, as I arrived in the place I drove the car to a safe place and checked what wrong with it, as I open the engine hood I saw the belt that is hanging and I tried to take it out. And then I drove the car to our house with out the belt.

I received a safety recall notice regarding my 2008 Mitsubishi Outlander regarding the drive belt and pulley system. I made an appointment with my dealship, jerry's Mitsubishi, in parkville MD 21234 and then they cancelled the appointment stating they do not have the parts and have no date when they are to arrive. I tried calling Mitsubishi customer relations 888-648-7820 and their automated system doesn't allow nor can I ever speak to a customer service representive. I have also tried to contact NHTSA at 1-888-327-4236 and again have no way of speaking with a representative. So it looks like the only avenue of approach is to submit this complaint which is not only for the recall but to complain about the inability to contact anyone live to complain about the dealship. I sincerely hope this gets attention.