Doors Lock problems of the 2020 Nissan Altima

The contact owns a 2020 Nissan Altima. The contact stated that while attempting to open the driver’s door, the door was difficult to open. The contact stated that the door handle was operational however, the door lock failed to release as needed. The contact stated that the failure was intermittent at first however, the door became inoperable and no longer was able to be opened. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 80,698.