Hood Latch problems of the 1997 Nissan Maxima

The hood fell on my head after lifting it to check fluid levels. The weight of the hood could not be supported by standard equiped hydraulic lift mechanism. I reported the incident to the manufacturer but as of this date no response has been received. I also filled out a quality report sent to me asking how I rated their customer support. I received no response to that report either. What a joke!!.

The hood is supposed to be supported by shocks, but they fail after a few years. When it first happened about a year or so ago, the hood slammed down moments after my head was under it. Now, it won't stay up at all. I asked my dealership why they didn't tell me it wouldn't stay up and they said b/c it is a common problem after a few years and they don't rely on it anyway. Seems they should tell their customers that and return to a rod-supported hood. There is a potential for major injury to unaware customers, and the fact that the dealerships know about it (and don't tell) is scary.