Table 1 shows one common service brakes related problems of the 2023 Nissan Murano.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
The contact owns a 2023 Nissan Murano. The contact stated that while driving at approximately 20 mph, as he was slowing down for a traffic signal, the vehicle in front of him made a sudden stop. The contact stated that he was about 2 car lengths behind the rear of the other vehicle, and he depressed the brake pedal hard. The contact stated that the pedal went to the floorboard. The contact stated that his vehicle stopped when it crashed into the rear end of the vehicle in front. The contact stated that the vehicle had a tow hitch, which damaged the front grill and damaged the radiator of his vehicle. The contact stated that the hood had also been deformed from the crash. The contact stated no warning light was illuminated. The contact and the other driver were not injured. The contact stated that both vehicles were able to drive away from the accident. The contact stated that the police had arrived and filed a report. The contact stated that he drove the vehicle to a collision repair shop but had not had the brakes diagnosed. The manufacturer was not informed of the failure. The failure mileage was unknown.
On [xxx] I was driving back down [xxx] , stopped at red light and when light changed to green, I proceeded to take off and as I got under the interstate overpass my vehicle abruptly started slowing down as if it was going to shut completely down and the panel in the dash turned red with a symbol of a car. There was a vehicle coming directly behind me and I am thankful they were not following me closely because it may have caused them to hit me from behind. A few seconds later the vehicle picked up speed and the red warning light disappeared quickly. 11/11/24 I made a call to Nissan consumer affairs to create a case (case#[xxx]) and representative opened and closed the case without escalating to a specialist for review. On 11/13/24 I took the vehicle into a Nissan dealership to perform a diagnostic on the vehicle and no code was found. I was told to bring the vehicle back in for a full day to troubleshoot. With all of the safety features this vehicle has, I thought issues like this would be recorded. I asked the service advisor if anyone else has reported this issue and he stated not on the 23 Murano but have received reports of other Nissan vehicles just shutting down. This could have been a very bad situation and Nissan consumer affairs did not seem to care when this issue was brought to their attention. Also have reported issue with brake pedal squeaking and wheel slipping when making short turn on driver's side. Issues are never found by the dealership in most cases, until the warranty runs out which is very short (3yrs 36,000). I attempted to upload document to support my trip to dealership, but received message that file is too large. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Noticed a small oil puddle near the front passenger side of the car in the garage before leaving for work on 2/24/24 at approximately 530am. Checked all reservoirs and found nothing outstanding and left for work. At approximately 540am I was driving to work and noticed 2 deer avoided one and hit the second one while still attempting to stop. I slammed my brakes, had no abs kick on, and the pedal went to the floor and I still narrowly clipped the second deer. I was attempting to brake for at least 20ft before the collision happened with the deer and slowed down from 80 to 65mph. I found it very odd that my brake pedal went to the floor and did not set off the abs system and that the car took longer than it should have to come to a complete stop. After collision repair was done, thankfully just cosmetic damage, the dealership found both front brake calipers leaking the passenger one leaking significantly more than the drivers side. Due to the oil being found before that trip that day it has been ruled they were leaking before the incident occurred and this could have resulted in my car not being able to stop fully and properly and hitting the deer.