general problems of the 2000 Nissan Pathfinder

To whom it may concern, I am writing the better business bureau for help with a recall notice I received from Nissan north America. Currently I own a 2000 Nissan Pathfinder. There was a recall on the fuel filter tube which I had recently had replaced because it was leaking just like the recall notice stated would happen. I called Nissan and faxed them my receipts for the parts & labor. I was told I would receive a refund for the amount that I paid. This all started 4-17-2008 and the last phone call I made was 8-12-2008. Nissan sent me the local dealerships to get my Pathfinder looked at to make sure the work was done correctly because I had the work done at an independent dealership. Only because there weren?t any authorized dealerships in the area when my car started leaking gas. Finally I talked to heidi frank on 7-8-2008 a manger in customer service and she told me that I would get refunded the full amount plus 45. 00 towing fee. I no longer can get a hold of her. I faxed all my receipts and the proof that I went to an authorized dealer. I have left several messages and can not get a hold of her. I am hoping that you will be able to help me. I looked for a way to e-mail Nissan directly and I couldn't find anything. I have tried the only number available for customer service. It is not a lot of money but with my husband in iraq every little bit helps. I will be more then happy to provide you with any information you need if you can help me resolve this issue. Here is heidi franks contact # (800) 647-7261 ext. 41462 thank you for your time, tammy ward.

I own a 2000 Nissan Pathfinder for which a recall was issued for a defective fuel filler tube. Prior to the time I received the recall notification, I had developed a fuel leak and the fuel filler tube assembly was replaced and paid for by me. On April 9, 2008 I mailed all required documents (file no. 6110921) to the consumer affairs department at Nissan north America in franklin, TN. At the direction of a representative of the department. Subsequently, I have made at least nine (9) telephone calls at various times seeking to find the status of my reimbursement request. On four (4) of the calls I had to leave a message (with my phone number) none of which were returned. When I did get to talk to an individual (I have talked to at least 4 different ones) all I got was a run around. I was told that so and so would call me back which never happened. This has transpired over a period of about 6 weeks and I still have no reimbursement or an assurance that the request is in process. I do not know if I should be communicating with you or some other agency; but I did not know who else I should turn to. Please advise if I should be pursuing this issue with someone else or what other approach I should take. Regards, larry l. Robb.