Hatchback/liftgate problems of the 2017 Nissan Rogue

The contact owns a 2017 Nissan Rogue. The contact stated that the liftgate suddenly became stuck. The liftgate became inoperable. The contact was unable to get the wheelchair out of the trunk of the vehicle. The contact manually opened the liftgate by crawling inside the vehicle. No warning lights were illuminated. The local dealer was contacted and provided a diagnostic test cost. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where an unknown diagnostic test was performed and the vehicle was repaired, but the failure recurred. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 132,000.