Fueling/charging Door/hatch/port problems of the 2018 Nissan Rogue

The contact owns a 2018 Nissan Rogue. The contact stated that while placing items in the trunk, the tailgate violently shut and struck the top of her head. The contact stated that she had used the key fob to open the tailgate. While at the halfway point, the tailgate failed to shut. The reset button was depressed, but it failed to work. There were no warning lights illuminated. The contact sustained an injury to her head; there was a bump and bleeding, but medical attention was not provided. The contact called the local dealer, who informed her the recall had been previously repaired. The dealer diagnosed the vehicle and determined that the hatch failed to close and the rear hatch shock spindle needed to be replaced. The vehicle was not repaired.  the manufacturer was contacted, who referred her to the local dealer for diagnostic testing. The manufacturer later informed her they would provide fifty percent of the repairs. The failure mileage was approximately 24,800.