Table 1 shows one common equipment related problems of the 2024 Porsche Cayenne.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
The rotary volume control knob on the center console of my 2024 Porsche Cayenne coupe detached during normal, routine interior cleaning while the vehicle was stationary. The knob lifted off the control shaft with minimal contact from a standard handheld vacuum nozzle. This indicates that the retention mechanism of the control knob is insufficient and may represent a manufacturing or design defect. A loose or detachable interior control is a safety concern because it distracts the driver from the road when attempting to adjust audio, alerts, or climate menu functions. The control knob is part of an interface that the driver must use while driving, and if it unexpectedly detaches or becomes loose, it can impair the ability to safely manage vehicle settings. The issue was reported to the Porsche dealership and Porsche cars north America. Both declined warranty coverage and classified the problem as “customer damage,” despite the failure occurring under normal usage conditions and without misuse. A properly secured interior control knob should not detach during light interior cleaning, and this may indicate a broader quality-control issue affecting similar vehicles. There were no warning lights prior to the failure. The problem is reproducible because the knob no longer attaches securely to the shaft. I am reporting this to NHTSA because an interior control that detaches under normal use may distract drivers, impair safe operation of infotainment and climate systems, and may indicate a defect in the design or construction of the control assembly.
Car was purchased new 063023. Prior to purchase dealer told up car is due for a software update. At purchase, we got a piece of paper stating car was due for " a comprehensive " software update and we could delay taking delivery. We decided to take delivery. But, what we were not told then was that Porsche group, Porsche na, under the direction of their owners, Volkswagen group - germany, was not providing owners with owners manuals for their new 2024 cars that would be getting the updates. Our paper manual references "see digital' or "digital" more than 300 times. Through either the car pcm or an app or online, owners are suppose to be able to get digital content to show how to operate the car. So far, we have not been given access to our "digital" manual. We've opened 2 cases with Porsche na, no's 8000069845 and 44, made numerous calls to c/s for Porsche who directs us back to the dealer , who is unable to find any digital content and says that Porsche has not installed it in the car and none is available. Porsche tech support is unable to locate the content in the car, online or in the app. We are requesting all applicable owners manual info. So that we can safely operate our new car. Porsche na refuses to give us access to the 'digital' manual for our car. Subsequently I was given documentation which showed that the dealer was specifically directed to not make available to purchasers of new cars the digital manual. I fail to see how a manufacturer is allowed to sell cars w/o providing operator manuals? in each of the uploaded . Jpeg files there is suppose to be a manual icon. There are none. . . And also shows app not available in our area.