Owners/service Manual problems of the 2004 Saturn ION

Was traveling at approx 35mph power steering assist was lost, turned into manual steering. I am a fairly new driver, 21, so I didn't really know how to react. It happened very quickly. Hit a center island, for a lack of a better term. Called gm, they had someone inspect the car. Said there was no dtc codes detected. So there for they are calling me a liar. My parents also had this experience with this same vehicle shortly before I purchased the car. Gm refuse to make damage repairs. Only do recall repairs. I only bought the car one week before all this happened.

I backed in, my 2004 Saturn Ion, in my driveway, put the gear shift in park and turned off the ignition switch. The doors did not unlock automatically as usual, the key would not go past acc position. I restarted the car and tried again to no avail. After many tries it some how vent to off. Couple days later I took the car to Saturn - Chevrolet dealer to get it fixed. The dealer came back with an estimate of $615. 00 listing as follows: check out - code fee, ignition cylinder 15785084, npc, key 22679805, , adjust shift cable, reprogram, labor 3 hr. I did not get it fixed so they charged me $129. 57 for their estimate. When the recall came through I figured that my problem was part of the switch. Wrong. Today the dealer completed the recall and the problem did not go away. This time it is blamed on gear shifter and would cost me $462. 76, no listing of parts or labor but just scribbled on back of my recall bill of $0. 00. Also informed me that those parts were on back order and not available at this time. I have found a way to get the key out manually with my left land thumb through an opening under the steering column.