general problems of the 2005 Saturn ION

Copy of email letter to ms. Barra (general motors) regarding frustration of being a Saturn owner. 2005 Saturn Ion. The consumer stated she never came close, to getting the gas mileage as advertised. She also experienced problems with the suspension, and for a little over a year, she had problems with the vehicle not starting. On one occasion, when she inserted the key into the trunk, the entire trunk lock fell into the car. The consumer received a recall notice, regarding the ignition. However, the parts were not available.

I believe that the power steering issue (recalled recently and received letter) caused my vehicle to be very hard to control on a downslope hill at 12 mph coming up to red light. My car went from the right lane to the left land of 4 lane street and I hit car in front of me. Now, having received information today about the power steering recall, I have an appt. At my local dealership to check on the alignment/suspension and the piece of metal that I believe to be brake pad that a few hours later shot out and hit car next to me in a parking lot when I applied breaks and turned off vehicle ignition. I will know more of what happened once dealershjp runs diagnostics.

I sent a letter to gm it was passed to Saturn corp. Ongoing problems never fixed. Started at 19000 miles and continue with mileage at 31000. 2 different service depts. Still have the problems. Blown off by Saturn corp. By rude customer service. First service visit after specifically making an appointment for this lemon resulted in a car wash. The noise tech was not in. I drove 40 miles for a car wash? never went back. Saturn sent a customer satisfaction survey and I replied; "call me". They instructed me to go to another dealer. I did and the service advisor told me it was my rotors making the noise. He then tried to charge me for the repair!!! the vehicle is under warranty. He then said that they will do it at no charge after I protested. I received the car back, said thank you and left. When I got about a mile from the dealership, the problems were still there (noise and vibration from the front passenger side of the vehicle). I called him from my cell phone and told him and he said ;"ok, we will get you in sometime during the week so we can spend more time with it". Could you imagine how I would have felt if I had actually agreed to pay? I was very upset. Saturn corp. Called me after about 2 weeks and asked me how it went and I told them it did not go well. They contacted the service manager and after a while, he called me. I told him that I would come back in after the holidays. I called him to set an appointment just after the new year. We set one up on a Saturday morning at the dealership. I showed up, he did not. I was taken care of by a service advisor. After checking the car out, he said that they needed to change the "rack". So, I had to come back again. I picked it up the next day. Here is the bottom line; now the car drifts, to the right to be exact, OH, and my vibration is still there along with the noise in the front end. I do not feel safe driving this vehicle. I believe it is a lemon or there is something else someone is not telling me!.

2005 Saturn Ion purchased 3,20,2005. Front-end makes noise when rolling over bumps and/or turning.