Power Steering Pump problems of the 2010 Saturn Outlook

I was entering a turning lane and turning from the highway onto the road of my residence. The power steering stopped working and I could barely turn the wheel to make the turn. There was a car coming that could have hit me. Since the first incident, this has been occurring more and more frequently always at slow speeds (backing out of garage, in parking lots, making turns, etc. ). On one occasion, I was exiting the freeway on a ramp that is curved and leads directly onto another road. During the curve, the power steering quit working and I almost ran off the road trying to make the curve. It seems to always happen when my foot is on the brake. I had the car evaluated by the gm dealer, and they told me that the power steering pump needs to be replaced at a cost of approximately $750. A recall for this same problem was issued by gm on March 31, 2014, but my vehicle was not included in the recall. When I called gm's corporate offices to ask why it was not included and try to get them to make the repairs, they refused to do so. I really believe this is a safety issue and that the recall should be expanded to include all affected models and years. If you do a simple google search on the internet, you will find thousands of cases of the same issue in many gm models that have not been recalled.

I have been experiencing intermittent power steering loss at low speeds for several months. After viewing hundreds of complaints from owners of other similar year model vehicles on the lambda platform I contacted gm/Saturn about a possible recall. After speaking with a customer service rep we took our vehicle to our local dealer for diagnostic testing and it was determined that the power steering pump needs to be replaced. When explaining to the shop employee the problem he said that he was aware of what to look for because he has heard of many complaints identical to ours. The gm rep told us that she was placing our vehicle under a recall and that gm would absorb all charges related to repairing this issue. Once we called to check the status of the vehicle we were informed that this was not the case and gm would not be covering the repairs. I spoke with gm again and explained that unexpected loss of power steering was an important safety concern and was told that the vehicle was not under a recall and that there was nothing else to be done. I believe that this issue needs to be addressed through a recall. In my opinion the number of owners having this issue is too high to be considered a coincidence and is the result of a defective power steering pump.

I have had numerous issues with power steering in my Saturn. This is my family vehicle that I drive my children in and bought it with safety in mind. I am starting to believe the vehicle is very unsafe. Instead of gm fixing the problem they have taken no blame and are asking me to pay hefty bills related to the steering wheel. The car has had 3 steering gears and now needs a steering pump. I know many Saturn owners are having the same issues. Please help, this is not fair to the consumer. We are being lied to so gm does not have to cover these costly parts.