Table 1 shows one common equipment related problems of the 2002 Saturn SC.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
I contacted gm's customer service regarding my ignition switch which is stuck on accessory and has been draining my battery. My car was a year before the recalled ignition switches in other Saturn but after significant research it appeared to be similar issues that the majority of the recalls had. They referred me to a chevy dealership for a quote and said that they would determine if it would be covered. When I arrived the dealership said they had seen many of these issues but gm always refused to cover and that I should call them to get a case number. After spending 45 minutes on the phone with a representative to determine if I was eligible I was then passed to another representative who told me that because the ignition switch did not turn while driving, it was my problem because my car is over 10 years old and parasitic drains were not their remit. I asked if these were in the same batch as the recalled switches because they should take responsibility for all faulty switches within that time frame and they told me to file a complaint with NHTSA. I reached out to their digital customer service reps who were able to issue me a case number and said that someone would call me within 24 hours and no one called. I just want to make sure that 2002 switches are investigated for possible recall issues and I have my case number on file in case anyone actually helps me there.
The keys to the ignition switch have worn down so much that they will not work. I purchased new key blanks, went to the dealer and had them copy the keys. The dealer had to run the keys through the machine twice to cut them properly. The new keys work, but a very great deal of friction is felt when the key is inserted or removed. The key drags badly in the ignition switch lock. The ignition switch has worn out.