Table 1 shows one common unknown or other related problems of the 1997 Saturn SL.
| Problem Category | Number of Problems |
|---|---|
| Unknown Or Other problems |
I recently had a frightening experience in my Saturn, only to be humiliated by the service manager and owner of the torrance dealership. Sunday night- I left my friends house to go home. Up until now my Saturn always ran perfectly and I took it in to the Saturn dealership for regularly scheduled maintenance. As soon as I started driving the car down the street I heard a loud metal bang under my car. It was incredibly frightening - I thought I ran over a bomb. Then I wanted to pull over so I continued to drive to pull over to the side. The clutch went into first and then second, then the car started to drift, I put it back in first only to find it started pulling backwards all on its own. I was scarred out of my mind at this point. I could have hit or killed someone -- thank god it wasn't on a freeway - this was an accident waiting to happen. I immediately stopped the car and called aaa to have it towed to the Saturn of torrance dealer. My regular service dealer as well as the dealer I purchased the car from. Next morning, bora cummings, the service rep called me at 7:30 am to tell me that it was probably a clutch or gear problem and that it was "still covered under warranty" (the car is less than 3 yrs old and only has 27,690 mi on it) she then called me back 1 hour later and told me that her manager said, "it would probably not be covered as this is normal wear, but they would call me at 4 pm and let me know - she also said that she didn't think the car could be fixed today anyway as it takes quite a number of hours to do this. They never called. By 5 pm I was worried. I was at least going to need a rental for the next days work if the car wasn't going to be done. Bora told me she reserved a rental car and to come and get it. When I got to the station -- 5:45 pm I was told, lo and behold that my car was almost ready and if I could come back in half and hour I could have it. I asked if they knew what the problem was yet. No safety defect listed in summary.