Ignition Switch problems of the 2002 Saturn VUE

I had several problems with my ignition switch since buying this vehicle as new, so the switch was replaced on Dec 2008 at the dealership, which I paid for. I brought this vehicle to a gm dealer per the recall in 2015 and was told all is good, so I could claim reimbursement for the 2008 repair. To date, after filling in the required forms and submitting them to a local gm dealer, and corresponding with gm corporate, they refuse to reimburse me for the repair because they did not keep any Saturn maintenance records when the division was shuttered, even though corporate was the office that notified me of the exact date of the ignition switch repair so I could submit my credit card statement as proof. The last contact from corporate was 15 Dec 2015 with no response from several messages left with their case manager, paula (866-790-5700, ext. 5913223).

Tl-the contact owns a 2002 Saturn Vue. The contact stated that the key failed to turn in the ignition switch and numerous attempts had to be made before the vehicle would turn on. The failure recurred continuously. There was a recall under NHTSA campaign number: 14v490000 (electrical system). However, the dealer refused to repair the vehicle because they were unable to locate a problem. The manufacturer was notified of the issue. The approximate failure mileage was 154,000. Pam.

The contact owns a 2002 Saturn Vue. The contact stated that the key became damaged and fell out of the ignition switch sporadically while the vehicle was in motion. Additionally, the vehicle would sporadically fail to start. The vehicle also stalled without warning and the service engine light would randomly illuminate. The vehicle was not included in NHTSA campaign id number: 14v171000 (electrical system) but the contact stated that the vehicle exhibited the same failure that was listed in the recall. The vehicle was taken to an authorized dealer, who replaced the keys but the failure recurred. The contact had to unplug and reattach the battery multiple times to start the vehicle. The vehicle was to be towed to a repair shop where it was diagnosed that the lock cylinder and ignition switch needed to be repaired. The vehicle was to be inspected and repaired. The manufacturer was notified of the failure. The approximate failure mileage was 179000.

2002 Saturn Vue. Consumer writes in regards to ignition cylinder and keys replacement recall issues. The consumer stated he received a recall notice in the mail in October 2014 regarding an issue with the ignition switch. The work had already been done and therefore, the consumer sent in the necessary paperwork for reimbursement. Even though the gm had the proof the work was done, they informed the consumer to have the vehicle inspected, to make sure the ignition switch was installed properly. Once it was verified, the consumer never heard back from the gm representative.