Warning Light On problems of the 2019 Subaru Ascent

The contact owned a 2019 Subaru Ascent. The contact stated while driving at 35 mph the contact crashed the vehicle with another vehicle head on. Upon impact no air bags were deployed and sos emergency did not work. 4 persons were injured in the impact which required medical attention. The contact stated no warning light was illuminated. A police report was filed. The vehicle was towed to insurance lot, where it was diagnosed with being totaled. The manufacturer was informed of failure. The VIN was not available. The failure mileage was not available. Consumer stated there was multiple failures.

Intermittently, approximately 50% of the time, a passenger sitting in the passenger seat does not trigger the air bag signal to "on". When this state occurs, it persists through the passenger exiting the vehicle and re-entering and through the car being turned off and then back on. However, the problem may go away hours later or the next day when we restart the car. We have not witnessed the air bag suddenly enabling mid-ride and we have never seen the air bag warning light displayed. The passenger is a full-sized woman. Her clothing is typically dry and there is no cell phone on the seat. (we are aware that there have been reports that moisture and electronics can affect the sensor for the ods on Subaru vehicles). We understand that there are current cases under investigation for similar problems in the Subaru forester. This has been reported to our Subaru dealer (michael's Subaru of bellevue). We have brought the vehicle in for this four times in total, and it has stayed at their facility for a week twice. They have been unable to reproduce the problem. However, they will verify that on one of the visits the sensor was in the incorrect state (not enabled) when we brought in the vehicle and they read the code. They also saw that the passenger exiting and re-entering the vehicle did not enable the air bag, nor did turning the vehicle off and on again.