general problems of the 2020 Subaru Ascent - part 2

My mother pulled off of interstate 85 in north carolina and while preparing to turn of the exit ramp the car lurched forward and then back. The transmission chain had snapped, and it seems similar to what was going on with the 2019 Subaru Ascent. This one is 2020, and had 16000 miles approximately. The vehicle had to be towed.

The contact owns a 2020 Subaru Ascent. The contact stated that while driving, the vehicle was shaking and the transmission was slipping. There was an abnormal squeaking noise detected from the brakes. There were no warning lights illuminated. The vehicle was taken to the local dealer where the brakes were replaced but, however, the mechanic was unable to duplicate the other failures. The vehicle was not repaired. The manufacturer was made aware of the failure but no additional assistance was provided. The failure mileage was unknown.

2800 miles on vehicle. Today lost power twice going up steep hill (electrical functions still intact, was accelerating uphill and was similar to shifting into neutral then re-accelerated after 10-15 seconds, driving approx 30mph). Narrowly avoided collision due to slippery road, did briefly roll backwards before braking. Not sure I will ever be willing to put my kids back in this nearly-new vehicle.

Cvt began slipping intermittently around 28000 miles. This usually occurs in the 55-65 mph range at 2000-3000 rpm. Slipping is indicated by approximately 300 rpm change and a noticable hesitation in vehicle motion.

Loss of power (intermittent) while driving at a constant lower speed and occasionally during acceleration. Additionally, when going up a hill the automatic transmission drops in gears which significantly increases rpms then once on flat road the vehicle takes some time to change gears. If I hit the gas pedal once at the top of the hill, the rpms go past 3. 5. So I wait until the car switches gears before pressing the gas pedal.

The contact owns a 2020 Subaru Ascent. The contact stated that upon parking on an incline, the gear shifter failed to move out of park and excessive effort was needed to move the gear shifter. The contact also stated that an abnormal grinding sound was coming from the vehicle. Upon investigation, the contact discovered that the vehicle was included in NHTSA campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 5,074. VIN tool confirms parts not available.

Dangerous automatic back up brakes apply when not needed when backing up a trailer on incline (driveway for instance). This can only be disabled by finding the disable button on the video infotainment system, and re-engages as soon as the car is shifted to drive as is often necessary in the back and forth of parking a trailer.

Fyi: report is being submitted by CO-owner in nc. Reported incident occurred in florida. At around 20,000 miles the dashboard lit up like a christmas tree and the vehicle began having acceleration issues. At the end of the commute to work, approx 55 miles, the transmission stopped responding to the accelerator and no gear would engage. Driver was able to coast the remaining 500 meters to work. Car was towed to Subaru and after troubleshooting the computer system with Subaru of America the technicians and Subaru of America decided it was a transmission issue. Transmission was replaced with a new transmission free of charge under warranty. Vehicle is currently being repaired at time of report. Time may tell if this is a more widespread issue or simply a random occurrence.

Jerky acceleration between 35-50 mph. Cvt "switching gears" up and down. Noticed at 600 miles. This happens sporadically , when it does happen the jolt snaps my head back. Brakes continue to squeal after 600 miles.