Carrier/rack Problems of Subaru Ascent

Subaru Ascent owners have reported 28 problems related to carrier/rack (under the equipment category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Subaru Ascent based on all problems reported for the Ascent.

1 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 05/03/2021

2020 Subaru Ascent with approximately 6,700 mileage. Windshield cracked for no apparent reason while parked in outdoor parking lot. Immediately heard noise after we got in car and saw the crack. Started midway at top of passenger side of windshield and proceeded down and across 23 1/2 inches. Near top of crack there appeared to be a chip smaller than a small pea or pearl. Crack happened for no apparent reason.

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2 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 04/16/2021

I was driving on the highway on 4/16 and something hit the windshield and created this chip. I'm afraid it's going to turn into a large crack.

3 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 03/01/2021

When I parked my car 3 days ago, my windshield was perfectly fine. Since parking it the car has not been driven. Tonight when I got in the car to drive to the store I noticed a crack in the lower passenger side of the window that was absolutely not there when I parked the car 3 days ago. The crack is large and very obvious, and it's something I certainly would have noticed. This windshield has cracked for absolutely no reason. The car has been garaged this entire time and the weather mild.

4 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 02/03/2021

I parked my car at work with nobody around me and nothing above the car. When I got out of work I sat in the car I noticed a crack on the windshield approximately half a foot. I drove it that morning and absolutely sure it was not there. I looked around where I parked if there is anything that could possibly hit it and there was nothing, none on the ground or on the vehicle. The windshield just spontaneously cracked even the vehicle is stationary how much more if something hit the windshield on a highway. I also had to replace the tires in about a year of use, I never had to replace my tires that so early on a brand new vehiclle.

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5 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 02/01/2021

Small crack in windshield has spread across entire windshield rapidly. We do not recall when the small crack occurred but the crack spread across the entire windshield in roughly two weeks time.

6 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 01/03/2021

My windshield was hit by some soft, small debris and cracked. I learned that this is an issue with a lot of owners therefore wanted to file a complaint. While it happene.

7 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 12/11/2020

What component or system failed or malfunctioned, and is it available for inspection upon request? windshield how was your safety or the safety of others put at risk? cracked windshield has the problem been reproduced or confirmed by a dealer or independent service center? yes has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no.

8 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 10/01/2020

Within a few months of driving the car off the lot the windshield cracked for no apparent reason under normal driving conditions. When the crack first appeared it was stationary.

9 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 08/13/2020

Hairline crack on windshield. Unknown how and when it started. Noticed when I entered the car in evening.

10 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 08/02/2020

Lemon law in action. I took my car to capital Subaru of greensboro August 2nd with a complaint of clicking coming from the dash. It happens when the ac is on and you accelerate. They were able to duplicate the noise but didnt know how to fix it. They kept my car for 2 weeks and still do not know what the problem is. The response they gave me was to pick my car up and bring it back when the noise gets worse. Complaints were filed with Subaru of America and they said the same thing. This car was purchased in December 2019 and the noise and answer is unacceptable. I will not be driving my 4 week old son in a car making a noise that not no one knows why. This could potentially cause an accident. This is not the first issue with this dealership. Since I went public with my story, people have been coming from the woodworks with their horrible experiences with this place. Their mechanics are sub par by far. Most of the time the car was sitting in the parking lot and only went on a couple of 4 minute test drives. I was tracking it with geolocation and speed alerts. Complaints have been filed with ncdoj and ftc as well.

11 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 07/17/2020

The front windshield cracked while driving without a noticible hit to the windshield. The crack is approximately half of the windshield on the passenger side.

12 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 06/14/2020

Moon roof cracked. Car was parked away from trees etc. Roof was in tack when parked. Vehicle was not in motion. When I returned to my vehicle 2 hours later it had a huge crack extending from back to front of window. It was a warm sunny day, but not excessively hot.

13 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 05/29/2020

The car was in the usual parking space when I go to work. No hazard or debris that might hit the car/ windshield but today when I get off from work, my windshield has a 30' linear crack, extending from the passenger side up to the middle of the windshield. There is no mark that the windshield is hit by a stone or debris or hit by something hard. I don't know what happen or how it got a crack. It might be possible that the windshield was crack by the direct heat of the sun? maybe the windshield is defective on it's own after certain time. Our Subaru Ascent was purchased almost 23 months ago with 30k mileage.

14 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 05/22/2020

A large crack suddenly appeared on the windshield of my 2020 Ascent, and expanded rapidly over the course of a few hours. I purchased the vehicle new in January 2020. Subaru will not cover the windshield under warranty. The cost to replace the windshield and re-calibrate the eyesight sensors is over $1,000 through safelite. I'm concerned that having an outside company re-calibrate the sensors will void the warranty, and the dealership could not provide any clarification. My dealership cannot replace the windshield (as they've indicated this must be done by a third party), and cannot re-calibrate the sensors for over a week. There is no reason for my windshield to have such a large crack, as there are no chips visible and I do not recall anything striking my windshield recently.

15 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 04/10/2020

The front windshield cracked near the rear view mirror about 30 days after purchasing the car. It was a horizontal crack and continued to spread in both the left and right directions each day. I did not fix it immediately due to covid-19 fears. In December 2020 I scheduled an appointment to get it fixed because it had grown to 1. 5 feet long.

16 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 02/22/2020

Purchased 2-8-2020. Windshield cracker for no reason 2-22-2020. Crack just appeared out of no where. Dealer denied service because they said they found itty bitty (smaller than a pin head) mark at very edge of window molding. Bs - I would have known if something had hit. Insurance paid for replacement on 2-27-2020.

17 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 02/16/2020

Windshield crack appeared for no appearant reason.

18 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 02/13/2020

Windshield cracks easy.

19 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 02/04/2020

1st replacement: replaced factory windshield (7/27/19) due to crack from top right to the middle of the glass. 2nd replacement: on the highway on ramp at <55 mph, a pebble hit on the drivers side towards the bottom of the oem (7/27/19) replacement windshield and a substantial chip (immediate spider crack) resulted. In process of having the chip filled, a 12" crack formed that spread towards the exterior edge and interior of the windshield. Replaced windshield on 3/5/20 (second windshield replacement in less than 8 months). Still concerned about reliability and integrity of the oem/factory windshields that are installed on the Subaru Ascent.

20 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 02/04/2020

Crack on windshield while driving on non pavement road.

21 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 01/22/2020

The windshield cracked while driving in the freeway.

22 Carrier/rack problem of the 2020 Subaru Ascent

Failure Date: 12/05/2019

I have had my 2020 Subaru Ascent for a month and already have had two windshield cracks due to very small pebbles. These windshields crack too easily!.

23 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 11/29/2019

Windshield cracked from a small rock while driving on a highway 6 months after purchase.

24 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 10/18/2019

Had two chips in the windshield, one cracked and had to replace windshield. 24 hrs later had another chip and another within a couple of weeks. I only drive on the freeway once per week and don't drive much because I work from home. I used to drive 60 miles on the freeway every day for school and work when I owned a subura impreza (2007) and outback (2014) and never once had a chip in those 5 years until I purchased Ascent. I expressed my concerns and was told by the dealership that the new Subarus use a thinner glass due to the new eye sight feature and you do not get the option to purchase a thicker glass windshield.

25 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 09/16/2019

Windshield easily cracked < had to get repair in !st 6mos w/ car, has sealed crack deep chip in middle of windsheild.

26 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 09/10/2019

Windshield cracked by itself while driving down a road at 45mph. Stereo system defective. Stereo has been replaced 3 times already.

27 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 08/05/2019

My windshield and front passenger window are both cracked on my Ascent. They both need to be replaced. This is the 2nd crack and windshield replacement on our Ascent. The 1st replacement was in January 2019, just six months after purchase.

28 Carrier/rack problem of the 2019 Subaru Ascent

Failure Date: 07/27/2019

Suspected impact from a small pebble while driving on highway. This resulted in a small chip on the upper right corner of the passenger side within the top 1/2" of the glass. Afforded no time to schedule a fix with a glass company. Within less than 24 hours, crack spread to the edge and from upper right corner down to the middle of the windshield (over 2 foot long) crack. The crack appears to be only on the surface of the glass. With prior vehicles, a small chip did not result in a quick to develop crack. Concerned about quality and durability of Subaru glass.


Other Common Equipment related problems of Subaru Ascent


Safety Ratings of Ascent Cars
Fuel Economy of Ascent Vehicles
Ascent Service Bulletins