Structure Problems of Subaru Ascent

The contact owns a 2019 Subaru Ascent . The contact stated that while driving at 35mph, the strut's got hit real hard which caused the vehicle to shake the dashboard. No warning lights as illuminated. The vehicle taken to the dealer where they could not diagnose the failure and would not take apart the vehicle to inspect the strut. The manufacturer was made aware of the failure but refused to let the dealer work on the vehicle but offered to give 6,000 dollars on the new vehicle because the vehicle was non repairable. The failure mileage was approximately 39,634.

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The contact owns a 2019 Subaru Ascent. The contact stated that the front passenger’s and driver’s side doors were difficult to open due to large gaps in the doors caused by improper welding. The contact also stated that an abnormal line had formed on the moonroof without incident while the vehicle was stationary. Upon investigation, the contact discovered NHTSA campaign number: 18v508000 (structure) which she linked to the failure. The dealer was notified of the failure and stated that the cause of the failure was due to human error. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,920.

A large crack suddenly appeared on the windshield of my 2020 Ascent, and expanded rapidly over the course of a few hours. I purchased the vehicle new in January 2020. Subaru will not cover the windshield under warranty. The cost to replace the windshield and re-calibrate the eyesight sensors is over $1,000 through safelite. I'm concerned that having an outside company re-calibrate the sensors will void the warranty, and the dealership could not provide any clarification. My dealership cannot replace the windshield (as they've indicated this must be done by a third party), and cannot re-calibrate the sensors for over a week. There is no reason for my windshield to have such a large crack, as there are no chips visible and I do not recall anything striking my windshield recently.

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The hood of the car popped up twice when driving into a head wind on the highway. It suddenly pops up an inch or two as if it is about to open. This happened on our first trip on the interstate. I took it in - the dealer could find nothing wrong - and adjusted the bumpers. The next trip driving 65 into a cross wind it popped up again. We had to stop both times to close the hood and were relieved it did not come all the way up. I wonder if the latch is not sufficient for the design to handle a strong wind. The consumer requested to withdraw complaint stating that the latch did not come undone. The hood of the vehicle flexed up afetr being blown by strong wind.