Brake Grinding Noise problems of the 2017 Subaru Crosstrek

Vehicle is only 2yrs old and has roughly 6200 miles on it. The brakes were making an awful rubbing/ grinding noise and smelling like they were burning. Subaru dealer is over an hour away from home and didn't feel that it was safe to drive vehicle there. Took it to a local garage and had to have all four rotars and sets of brake pads replaced. Burlington Subaru said too bad can't help you should have had car towed to us and we could have maybe covered some of it under warranty. Can't help you now. We feel that this is wrong and bad customer service. We like the car, but if that is the type of customer service we get when Subaru boasts "peace of mind and quality parts" then we don't have to stay with Subaru. Having our car towed would have been $300 plus the parts and service and a maybe warranty coverage wasn't an option for many safety and monetary reasons. We feel it would be right to at least cover the cost of parts that we paid. Attached the invoice. Labor is $75/hour at our local garage x 3 hours. I understand that brake pads are a wear out item but rotars should last a lot longer than 6200 miles!!! mechanic told me the brake pads were almost corroded onto rotars. Luckily calipers are okay. Not only that, I recently found on line that our Crosstrek has a recall that we were not notified on. It came out in Feb 2019!.