Table 1 shows one common service brakes related problems of the 2019 Subaru Crosstrek.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
Hello! I started financing my 2019 Subaru Crosstrek in 04/2023. A month after that date, I had a head gasket issue. Then in 2024, a radiator cap deformed after going to the dealer to get an oil change at sf Honda. (the time on that was suspicious being that I didn’t touch that cap at all. ) so I had to pay for that repair. Now in 2025, after getting an oil change at Subaru, a day after that oil change, a lot of lights came onto my dashboard. I have two diagnosis reports from other places because I didn’t have the money to pay Subaru $300 to “diagnose” the issue, especially after my car just came from there a day before the problem existed. Since I got into this vehicle, I’ve been suspicious whether or not it’s safe for me, reason also being, I found out in 2024, that this car has been into 5 wrecks. Which I was not aware of prior. And now, they are making me feel, there is nothing they can do, unless I have a CO-signer, or the approved “credit” score. And now that my vehicle has “7” recalls! I am hoping I can get out of this vehicle. Thanks!.
The contact owned a 2019 Subaru Crosstrek. The contact stated while her husband was driving at 25-30 mph downhill, the vehicle before him stopped. The contact's husband depressed the brake pedal but it failed to respond and the vehicle accelerated unintendedly, causing the vehicle to fall into a ditch where it bounced and hit the rear of a trailer, then bounced back into the ditch. The passenger's side and driver's side roof rail air bags deployed. The frontal air bags failed to deploy. The emergency units transported the contact and her husband to the hospital where it was diagnosed that the contact had sustained a compression fracture in her back. Her husband did not sustain any injuries. The occupant of the trailer did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 31,200.
The vehicle of concern is a 2019 Subaru Crosstrek plug-in hybrid (phev). In the past 2 to 3 months, we have had multiple warning lights come on when the vehicle is started. In some cases, we were able to clear the warning lights by turning the vehicle off and back on several times over the course of 30-40 minutes. The two most recent occurrences involved the vehicle having to be towed to the dealership as either the car would not shift out of park or upon shifting out of park, the parking brake would not release. The car was driven to the burlington Subaru dealership in burlington, vt about 5-6 weeks ago where they were unable to reproduce the problem or find any information logged in the vehicle's logs. Two weeks ago (8/19/21), the vehicle was towed to the dealership. The service department was able to log/see the errors (abs, check engine, eyesight system and vehicle dynamic control) which were also logged in the mysubaru app. The dealership drove the vehicle almost 250 miles in attempts to diagnose the problem further. They upgraded the ecm software and they did not see the problem after that. I picked the vehicle up the morning of 8/30/21 and the problem recurred the evening of 8/30/21 resulting in the 2nd tow back to the dealership. The same errors as before were reported and seen by the dealership. On 9/1/21, I was informed by the service dept rep the problem was root caused to be a faulty electronic parking switch resulting in a drained battery. They are awaiting the new part which is in short supply in the us currently so no reliable eta. The dealer would like to keep the car an additional couple of days after they receive the part to see if the problem is resolved. The car has approximately 23,000 miles on it currently.
My daughter was in process of pulling her car into the garage when it experienced sudden acceleration and crashed into the garage. My daughter was unable to stop the car as the brake system failed during the incident. She is now too terrified to drive the car. Subaru claims that the car is and has been operating as intended. The Subaru eyesight, anti-lock braking, vehicle dynamic control systems all failed during the sudden acceleration event. It's fortunate that this incident did not happen at a stoplight (intersection).
My Subaru Crosstrek is a 2019 - less than 2 years old and still covered by warranty. It has been meticulously cared for and only dealer serviced. 3 days ago the car's engine shut off while we were driving it. There was a complete loss of power to the brakes and steering. We could have been killed. I brought the car in immediately to the dealer service I have always been going to, and they cannot find anything wrong with the car. In his own words, the service manager said "I would not feel comfortable letting my family or loved ones using your car" - but he offered no help. He said that they can't find a problem, they can't find an error code, and there is nothing they can do. I don't feel safe driving this vehicle given that a serious, dangerous, hazards, and potentially life-threatening engine failure occured with no apparent cause in a brand new car. The fact that the service manager himself said that it's not safe to drive but couldn't offer any explanation of why the information occured is very frustrating. The dealership is giving me a dangerous car back with no knowledge of how to fix it or when it will happen again. If the engine dies on the highway or on a crowded street, it could cause an accident in which myself and others are seriously injured or killed.
I am appealing to you for help with a dangerous problem. The engine of my new 2019 Subaru Crosstrek stalls when I jam on the break. This has happened twice on the road. Both times I was able to avert a fatal accident. 1. ) the first time the engine shut down from a hard stop occurred the night of December 26th. The driver was on the highway, when he made a sharp break realizing he'd gone in the wrong direction. The car's engine shut down on the highway. Luckily it was night and few cars were on the road 2. ) on Sunday, April 7th, I was driving slowly on a country road. I stopped suddenly before a stop sign I hadn't seen. The car engine shut down. I had to turn the engine on a couple of times before the car got going. Luckily I was driving on a country road where there were few cars. I did a little research on the problem of the engine shutting off and found that this is a known issue with certain Subaru Crosstreks. The Subaru dealer in vestal, NY, and Subaru America did inspections on my car and concluded that there is no data confirming the problem. I say that the readings are not telling the whole story. I want a complete diagnosis and resolution to this dangerous problem. I want to know what is causing a shutoff when breaking suddenly and a solution, whatever that may be. . Read more...