general problems of the 2020 Subaru Crosstrek

My 2020 Subaru Crosstrek cvt valve body equipment failure and cvt torque converter failure. This appears to be a common failure for prior Subaru Crosstrek model - however was not extended for coverage to 2020 and beyond models - appears the issue still persists and additional year models should be covered. My vehicle experience the same failure for cvt valve body failure and cvt torque converter while driving at highway speeds. Problem occurs for previous Subaru models example: mc-11021247-0001, Subaru service bulletin: 16-155-25r where Subaru extended coverage to 10yrs/100k miles or +1 year from date of notification - and my vehicle is currently at the Subaru dealership for repairs for both cvt valve body and torque converter. Warning lights did not appear until issue occored.

My 2020 Subaru Crosstrek experienced a sudden loss of motive power and stalled due to a blown ignition fuse. Diagnostic code p1604 (startability malfunction) was stored. Inspection by wayne Subaru (invoice #25340) confirmed the cylinder 3 ignition coil had shorted and physically melted. This is the exact failure mode described in Subaru safety recall wre-21 (NHTSA campaign 21v825000), which currently only covers 2018–2019 models. My vehicle experienced a thermal event and a stall despite being a 2020 model. The dealer replaced only the melted coil and did not update the ecm software. This leaves the vehicle at risk of a repeat stall in traffic, as the underlying software defect that causes coils to overheat remains unaddressed in the 2020 model year and the remaining coils may already be at risk.

The contact's significant other owns a 2020 Subaru Crosstrek. The contact stated while his significant other was driving from a complete stop, several unknown warning lights illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer several times. The dealer replaced the battery, the fuel cap, and cleared the warning lights; however, the failure persisted. The vehicle was towed to the dealer, where it was being diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.

The auto engine shut off was disengaged by the dealer while doing some repair. When we picked up the car, noticed engine trouble icons signifying this. We called the dealer and advised of this situation. We had asked if it could be disconnected and was told no, it is forbidden and a safety issue. So when I advised it was turned off, the dealer then refused to work on the car any further or to turn it back on. They are the only local Subaru dealer in knoxville. That certified mechanic is the one who did not reconnect this safety feature and then refused to fix it. What ever measures need to be taken to this dealer (grayson Subaru - knoxville) I need to do so. This has created a huge safety issue with the car and driving and a authorized / approved Subaru dealer refuses to follow the law.