Ignition problems of the 2010 Subaru Forester

The contact owns a 2010 Subaru Forester. The contact was driving 10 mph uphill when the vehicle stalled and rolled backward until crashing into a tree. A police report was not filed and no injuries were reported. The vehicle was taken to the dealer who diagnosed that the ignition was not recognizing the key and advised that they did not have a suitable remedy for the failure. The manufacturer was made aware of the failure who offered to pay the insurance deductible and extend the warranty for an additional seven years, with conditions. The vehicle was not repaired. The failure and current mileage was 5,000.