Body problems of the 2017 Subaru Forester

I was driving around the city at about 25mph and the hood flew open, almost entirely blocking my view out the front of the car. I was able to pull off into a parking lot and reclose the hood and get home. A couple of days later, I set out on a longer road trip and I carefully checked that the hood was closed securely, even texting my partner about it when I checked. 3 or 4 hours into the drive, while going 65mph on the interstate, the hood flew open again, shattering through the windshield. Thankfully I was able to avoid any collisions and pull over to the side of the road, but the windshield, hood, fenders, sunroof, and some interior pieces (rearview mirror, console on the roof) were dislodged. My passenger and I could easily have been killed.

See attached document for complaint.

When closing the liftgate during the normal course of use, the liftgate support cylinder on the passengers (right) side failed (metal ball joint snapped where it connects to the liftgate), causing the support cylinder to fall between the liftgate and the rear tail light. Without this support cylinder in place, the liftgate did not receive enough support from the left side support cylinder and rapidly fell, smashing the right support cylinder into the right tail light, shattering the tail light assembly. Additionally, there was no way to secure the liftgate with the broken support cylinder still attached to the body of the vehicle. Fortunately, my wife had a ratchet set in the vehicle from the last time this happened and was able to remove the two bolts connecting the support cylinder to the body of the vehicle. Had she not had the ratchet set in the car, she would have had to drive the vehicle somewhere else with the liftgate unsecured. This was an extremely dangerous situation as the liftgate could have seriously injured someone who may have been underneath when the support cylinder failed. Additionally, the way the support cylinder is installed, when it fails, it will break the rear tail light assembly. The support cylinder has nowhere to go but across the tail light. The problem was not reproduced by a dealer, but the same thing happened to the support cylinder on the other side (driver, left side) of the car only 5 months earlier. We have only had the car 8 years. There is no reason this component should fail in 8 years when using the liftgate under normal operating conditions. There are no warning signs that this will happen. It simply just fails and the liftgate comes crashing down. I did not have a mechanic look at the issue as it simply requires a new support cylinder (oem part at Subaru costs $138). I was able to replace the cylinder when the part arrived, but my tail light is still shattered. I will have to replace that as well ($289 at Subaru).

When closing the liftgate during the normal course of use, the liftgate support cylinder on the driver's (left) side failed (metal ball joint snapped where it connects to the liftgate), causing the support cylinder to fall between the liftgate and the rear tail light. Without this support cylinder in place, the liftgate did not receive enough support from the right side support cylinder and rapidly fell down, smashing the left support cylinder into the left tail light, cracking the tail light assembly. Additionally, there was no way to secure the liftgate with the broken support cylinder still attached to the body of the vehicle. Fortunately, we were in the parking lot of a hardware store where I was able to purchase a ratchet kit to remove the two bolts connecting the support cylinder to the body of the vehicle. Had this occurred somewhere else, I would have had to drive the vehicle somewhere else with the liftgate unsecured. This was an extremely dangerous situation as the liftgate could have seriously injured someone who may have been underneath when the support cylinder failed. Additionally, the way the support cylinder is installed, when it fails, it will break the rear tail light assembly. The support cylinder has nowhere to go but across the tail light. The problem was not reproduced by a dealer, but the same thing happened to the support cylinder on the other side (passenger, right side) of the car not even 6 months later. We have only had the car 8 years. There is no reason this component should fail in 8 years when using the liftgate under normal operating conditions. There are no warning signs that this will happen. It simply just fails and the liftgate comes crashing down. I did not have a mechanic look at the issue as it simply requires a new support cylinder (oem part at Subaru costs $138). I was able to replace the cylinder when the part arrived, but my tail light is still cracked. I will have to replace that as well ($289 at Subaru).

The front windshield is extremely prone to cracks. I've gotten three cracks in my windshield, all along the bottom half in close proximity to each other, which leads me to believe there is a structural issue with either the body of the car or the glass that is causing this. Two of the times, there were no other cars around me and a pinhead size piece of gravel lodged into the outside layer of the windshield, chipping and cracking it.

The tire pressure monitoring system module failed which also disabled the key fob remotes. I had the tpms module replaced 3 times. The first occurrence was on August 26th 2021 and was confirmed by the dealership Subaru service center. During the failure and malfunction of the module, the dashboard warned about not to drive because there is problems with the tires and key fob not working. This worried me because of the potential safety to me and others if I continued to drive with defective tires. Eventually I found out my tires did not have any problems. After the module malfunctioned the second time, the service center replaced it stating that the first module was defective. Several months passed by and the module failed the third time. I started to research online and found that other Subaru owners experienced similar issues and figured out that water such as from heavy rain leaked through the roof railing gasket into the area where the tpms module is kept and shorted out. When I went in to the service center the third time, I explained my investigation and eventually the associate agreed that was the cause. I think without me telling them this, they would have just replaced the module stating another defective unit. This discovery had them not only replace the tpms module, reprogram my key fobs but also replace the roof railings and it's gasket which they made me pay $960. 43.

Windshield is extremely fragile. I haven't even had this car for two years yet and its already had two cracked windshields due to road debris. I've heard that Subaru made the glass thinner to save weight, not sure if that is true, but it seems crazy to have the windshield crack so easily (driving on regular roads, mostly highway). Also the glass is very expensive, and since my car is equipped with eyesight, it also needs to be recalibrated each time its replaced. I've had other cars for five times longer and never had two cracked windshields in the life of the car. Maybe something is going on with the Subaru oem glass that needs to be investigated? thanks.

The 2017 Forester was parked and had been parked for a week. While parked the temperature fell to 30 degrees f and the windshield cracked from the bottom up. This is in mason county washington state noticed Feb 21 2020.

Accidentally placed my hand near the edge of the rear power lift gate when it was closing. Closed on my finger and did not auto reverse. Kept applying force until I managed to pull my finger out! dangerous design.

I've noticed the windshield glass is extremely susceptible to rock chipping from very small stones, as if the glass is extremely brittle. The chipping, mostly tiny pockets about 1/16" max in the surface of the outer glass, occurs during normal highway driving and especially on "freeways". Although my report date is 10/10/19, the chipping has been going on for at least two years.

Involved in a car accident that was where the Subaru was t-boned on the passenger side, resulting in extensive damage. Both front and rear door and all paneling on the passenger side had to be replaced. The side airbags failed to deploy upon impact. My vehicle was moving at 40mph and the vehicle that hit me was going 20-30mph and accelerating.

Bought new Forester in may 2017. Windshield cracked @ July 2017. Replacement cracked October 2017. Subaru denied coverage both times. First windshield I was moving on highway but unaware of being struck by anything. It was nearly 100 degrees outside and ac was on nice 68 degrees. Second windshield appeared to crack while parked in garage. Second windshield leaked. Crack is near where leak was "fixed. ".