Carrier/rack problems of the 2019 Subaru Legacy

Four problems related to carrier/rack have been reported for the 2019 Subaru Legacy. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2019 Subaru Legacy based on all problems reported for the 2019 Legacy.

1 Carrier/rack problem

Failure Date: 05/01/2021

I own a 2019 Subaru Legacy. I am very shocked that I have experienced three major windshield cracks within only 18 months of purchasing the vehicle. The first one was only 5 months after I bought the car (02/07/20), the 2nd time was 7 months later (9/17/20), and the 3rd time was on may 1st, 2021. The cracks came out of nowhere; once while driving on a light traffic street, once while on the highway, and once while the car was parked. Replacing the windshield for the Subaru is very expensive! the company refuses to cover the cost. I had to pay $500 deductible, while my insurance paid over $300+. I have driven different types of cars for more than 40 years, such as hondas, chevys, volvos, and fords, and not one of those vehicles ever had a windshield crack. This is the first time I have ever owned a Subaru and cannot believe the nightmare/expense in dealing with this problem within such a short period of time. I am convinced there is a defect either within the area of the frame of the car that holds the windshield or the glass is very poor quality, or both. It is not fair that Subaru is misleading customers into believing that their vehicles are some of the safest in the car industry. I hope enough Subaru owners who are dealing with the same problem are coming forward. Above all, I hope something is done to resolve this terrible problem soon.

2 Carrier/rack problem

Failure Date: 01/05/2021

Spontaneous breaking of front windshield. I parked the car in the garage and the next morning there was a crack in the shape of an uppercase t approximately 7"x7". No extreme heat or cold involved. There appears to be a pinhead size dent possibly from a rock. The car has only 14k miles.

3 Carrier/rack problem

Failure Date: 08/04/2020

The windshield had a crack on the left bottom corner of the driver's side but no explained reason. There was no audible sound that led to the crack. I had to pay $500 to get the windshield replaced and the eyesight calibrated. Noticed the cracked windshield when the vehicle was parked at home.

4 Carrier/rack problem

Failure Date: 03/19/2019

Driving down the expressway at a speed less that 50mph when my windshield cracked unexpectedly and seeming from nothing being flung toward the vehicle or dropping from the sky.




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Legacy Service Bulletins
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