Engine Cooling System problems of the 2004 Subaru Outback

The contact owns a 2004 Subaru Outback. The contact stated that while driving at various speeds, the vehicle would overheat and stall. The vehicle was towed to an independent mechanic on three different occasions. The technician replaced the thermostat, water pump and coolant however, the failure persisted. The certified mechanic diagnosed that the head gaskets had blown. The vehicle had not been repaired. The manufacturer was notified of the issue. The failure mileage was unavailable.

We purchased our 2004 Subaru Outback used from our local dealer. At the time of purchase the vehicle had 28,545 miles on it. Since purchase we have had the vehicle back it back to the dealership numerous times because we smell burning oil and engine coolant- we currently have 36,119 miles on it. The first time the car went in for repair, the dealership replaced the head gasket because there was a "pin sized hole" in it. After about three months the smell returned and we brought to the same dealership. This time the dealership put an additive in the vehicle that they said was recommended by Subaru to eliminate the problem. We are waiting to take the gar back yet again for the same problem and are now being told that it is normal for the vehicle to smell this way during the winter months. One of the mechanics even told us that the smell would be especially bad during the winter when going up hills. This explanation seems like a bunch of nonsense and an attempt to get us to accept that this is the way that Subaru vehicles are. All we want is a car that works and doesn't smell like coolant or burning oil.