Air Bag Not Deploy problems of the 2013 Subaru Outback

My friends' son and wife had a crash on I 55 north near meadowbrook road on January 28, 2018. The car hit a highway barrier and spun around and resulted in an extreme fire after impact and the side airbag, nor the side curtain airbag did not deploy on drivers' side. The insurance company did not get consent from my friend to take it from the towed destination to another destination. She has yet to receive information regarding her claim status which she was informed of only when she initiated the call. Insurance adjuster inquired who and why someone else wanted to look at car when telling adjuster she would be having a third party to view her wrecked car. As of to date February 6, 2018, she has not received any call from insurance company? the airbags (side seat airbag and side curtain airbag and the extreme intensity of the fire are of major concern) especially not deploying on her sons' side of the car. Both son and daughter-in-law were transported to the university of mississippi medical center emergency room by way of ambulance but were discharge that next morning, but continue to have ptsd like symptoms and also injuries that linger on. See pictures attached.

I was in an accident where the other driver failed to yield to oncoming traffic at an intersection and slammed into my drivers side door. My airbags failed to deploy during the accident.

I was traveling west bound in the furthest right hand lane at approximately 45-mph on los angeles Ave. On 10/31/13 in moorpark, CA at approximately 11:30 a. M. On Thursday morning. A full-size Ford f150 pickup truck failed to yield while making a left turn into the adjacent shopping center. He was turning left out of a median divider in the center of a four-lane highway. There is no marked signs or lights to make a left turn there, but you must yield to oncoming traffic on la Ave. From the broken yellow lined center divider. I hit the side of the truck causing the truck to spin around with the force of the impact. My air bags failed to deploy even though the impact of the crash was significant, the whole front end of my car was severely damaged, and the crash was essentially head-on. I suffered a acute cervical strain, and I went to the hospital the day after with pain. I am in the process of getting further testing to see the severity of my injuries. My two-year old daughter was in her britax car seat in the passenger side back seat, and luckily she was unharmed in the incident. I am very shocked that the air bags did not deploy, and I feel like this is a major safety concern that should be investigated.