Carrier/rack problems of the 2017 Subaru Outback - part 1

39 problems related to carrier/rack have been reported for the 2017 Subaru Outback. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2017 Subaru Outback based on all problems reported for the 2017 Outback.

1 Carrier/rack problem

Failure Date: 02/17/2021

My car windshield all of sudden started cracking 2 weeks ago around February 17th. 2021. My car always parked on my driveway. Called local dealer was told it's going to cost us $1200 to get it replaced.

2 Carrier/rack problem

Failure Date: 12/23/2020

Cracked windshield while driving on interstate. I did not see or hear the windshield being hit by rock, etc. Upon inspection it appears to have been hit by a small rock.

3 Carrier/rack problem

Failure Date: 11/02/2020

Windshield keeps breaking cracks come up from the bottom not from rock chip. This will be the second time we have had to replace it in the two years we have owned it.

4 Carrier/rack problem

Failure Date: 09/26/2020

Windshield chips/cracks with no known cause.

5 Carrier/rack problem

Failure Date: 08/21/2020

Windshield cracked while driving in a highway with little to no reason of physical impact from outside. It started as a 2 inch line crack that grow to almost a foot while driving. Evidence available upon request such as dashcam videos and photos.

6 Carrier/rack problem

Failure Date: 04/19/2020

The windshield cracked for no apparent reason. The windshield the spider web cracked across windshield.

7 Carrier/rack problem

Failure Date: 04/17/2020

Windshield spontaneously cracked while parked overnight on the driveway.

8 Carrier/rack problem

Failure Date: 03/17/2020

Sunroof exploded with a fair size hole in it! also, the windshield glass has cracked lines in it. Stated with a small stone ding and now has expended to a crack line hald way across the windshield. To me, Subaru has a glass issue with my 2017 Subaru Outback. The auto has all of the safety features, so replacing the windshield is not cheap, due to the sensor cameras. The roof blow out happened while driving it. Also, the small stone ding occurred while driving it as well. All occurred while driving the Subaru on city streets. Subaru did replace the sunroof at no cost; the Outback was still under warranty. The windshield started to crack shortly after having safe lite repair the ding. That occurred about 6 months ago.

9 Carrier/rack problem

Failure Date: 03/10/2020

Windshield large crack developed unexpectedly from very small chip while driving on highway. Windshield had been replaced when purchasing the car 4 months earlier.

10 Carrier/rack problem

Failure Date: 03/01/2020

Windshield cracked and spread at multiple points during moderate temperature fluctuation. Cracked continued to spread over the course of a week. The vehicle was parked at the time the cracks formed and was parked when they speak. Ambient temperature inside the vehicle was 75 degrees f while driving and approx 40-55 f outside.

11 Carrier/rack problem

Failure Date: 03/01/2020

My car's windshield has got hairline crack of about one and half feet. It happened when I parked the vehicle in the parking lot. There was no stone hit. It happened naturally.

12 Carrier/rack problem

Failure Date: 02/20/2020

Two episodes of spontaneous chipping/cracking. First chip happened in the lower right corner when parked in parking lot. This happened before the first 3 month check-up. We choose not to replace it as there was no evidence of spidering and it did not affect driver vision. Second crack happened today, while parked in a garage, at around 40k miles. This is a large crack that is arising from the medial bottom aspect of the windshield.

13 Carrier/rack problem

Failure Date: 02/08/2020

I was waiting on my wife at the grocery store and the windshield started to crack a little at a time. First it was about 1/2 crack and not its about 10-11" crack right in front of the drivers seat.

14 Carrier/rack problem

Failure Date: 02/08/2020

I purchased a brand new 2017 Subaru Outback, in Nov 2019, windshield crack by itself without any external influence during normal driving @ 9200 miles, got new one replaced on 12/5/19, then after 3 months driving less 500 miles, it cracked again. Made report to Subaru of America, they deny the defective of their windshield and refuse to be responsible for the replacement cost. .

15 Carrier/rack problem

Failure Date: 01/27/2020

My "eyesight" does not function appropiately since my windshield cracked. Turns off and on randomly, crack does not go through the sensor.

16 Carrier/rack problem

Failure Date: 01/05/2020

While I was in my parked car I turned on my windshield defroster and my windshield wipers. When I did this - the windshield spontaneously cracked. I watched the crack spread across the windshield. The car was stationary at the time of the crack. This is a known issue with 2017 - 2019 Subaru Outback, forester and crosstrek models. Both the dealership (flow Subaru of winston-salem)and Subaru of America refuse to fix this known issue.

17 Carrier/rack problem

Failure Date: 12/21/2019

Windshield cracked, over foot long.

18 Carrier/rack problem

Failure Date: 12/14/2019

In February 2019, a crack appeared starting at the base of the windshield. Throughout the day it grew to go across the windshield. Subaru said I had to fix it there due to eyesight. In December 2018, the same thing happened. I noticed a small crack when I got into my car. Nothing hit it. Throughout the day the crack spread about two feet. This all happened in less than a year. I do not think a crack occurred from being hit by anything. I think it's a defective windshield. The vehicle was stationary both times that I saw the initial crack.

19 Carrier/rack problem

Failure Date: 10/09/2019

The windshield on my 2017 Subaru Outback with 28,000 mi. Has developed a crack I see that a lot of owners of Outbacks are also having cracks develop. Not sure if there is a recall on the windshield. The crack showed up as I pulled the car out of the garage I wasn't even driving on the road. The crack is on the top of the windshield near the center.

20 Carrier/rack problem

Failure Date: 09/23/2019

Faulty windshield, I am on my third windshield which has just cracked. The crack always begins in the same place, lower passenger side below windshield wiper assembly in defrost portion of glass. Subaru has replaced the glass twice at no cost at 27,407 miles and 45,099 miles. Now at approx. 63,000 miles it has happened again. Subaru is "unaware" of any problem with the windshields in 2017 Outback models. I am unaware of any rock impact to the glass. While in motion on the highway, I hear a pop sound and crack begins to form and spread quickly.

21 Carrier/rack problem

Failure Date: 09/01/2019

Windshield cracking.

22 Carrier/rack problem

Failure Date: 06/02/2019

Possible structural design issue that causes the front windshield to crack. Oem windshield cracked suddenly a year ago. The crack started at the very top of the windshield in the center. No apparent stone chips or other damage to attribute this to. About 8 weeks ago the replacement windshield also cracked, this time starting under the driver side hood area, at the very bottom of the windshield. There's no way for a rock or other object to impact this area, which, given the sudden large cracks that appeared, lead me to believe there's a structural stress issue coming to play on the front windshield. As the front windshield is a structural safety component of the vehicle, I believe this causes a safety issue long term, not to mention a sizable annual expense between the windshield and having the eyesight cameras recalibrated for the new glass. Vehicle has been on the road less than three years. The 'when did this happen' date selected based on this years cracking. I didn't take photos of last years cracked windshield. Current cracked windshield still in the vehicle.

23 Carrier/rack problem

Failure Date: 06/02/2019

The windshield developed a crack from the bottom corner of the driver's side for no apparent reason when the car was garaged. There was no rock or other damage to cause it. It has spread across the windshield. The windshield replacement is prohibitively expensive and this is a known problem to Subaru.

24 Carrier/rack problem

Failure Date: 05/12/2019

Original windshield cracked by rock (I think) hit at top near edge and crack instantly ran down and across the windshield. Took to dealer for replacement, took all day because the first windshield they installed broke, so they had to put in a second. A week later heard a loud pop, like a rock had hit the windshield and window cracked from just above the wiper on the passenger side up and to the middle of the windshield. If it was a rock it couldn't have came directly in but would have had been lobbed as a straight in shot would have clipped the wiper and the wiper has no damage. There is a very small ding in the windshield, certainly not significant enough to cause a crack that would instantly run across the windshield. Dealer will not warranty a 1000 windshield that I had for a week. I don't think the integrity of the windshield is sound if a small rock dings the windshield and causes it to crack. If something of size were to hit it I think it would likey break through and could seriously injure someone. This is a huge safety issue, the glass is defective. Windshields are built to withstand serious impact without cracking. Some needs to look into this. I've seen many people reporting this online and someone is going to get hurt. Subaru needs to recall all the vehicles and replace with safe glass and they need to reimburse all those like me that have incurred ridiculous expense because of this defect.

25 Carrier/rack problem

Failure Date: 04/10/2019

The windshield on the car cracked. I don't think it was hit by anything. If it was, it must've been a very small object. I noticed it when I went out to the car one morning on my way to work. I had someone come out and repair it as best they could, so there is a mark at the bottom of the crack where they drilled to stop it from getting worse.

26 Carrier/rack problem

Failure Date: 03/20/2019

Windshield crack in lower glass portion (about a foot long); originated without any rock strike. Noticed it while driving one day last week, on a lone stretch of highway in nevada. Have seen online tonight that this has been a known problem with several Subaru models and years. I should not nor should my insurance company pay for a known issue that these models have.

27 Carrier/rack problem

Failure Date: 03/11/2019

While parked the front windshield cracked about 4 inches above the bottom of the window from from the center of the steeringwheel, two feet towards the passenger seat.

28 Carrier/rack problem

Failure Date: 02/09/2019

Windshield cracked while car was parked inside garage. Crack was significant and appeared for no reason. Windshield was replaced on 2/13/19 and eyesight had to be recalibrated. It is our belief that this is consistent with the lawsuit 2017-19 Outback windshield cracks.

29 Carrier/rack problem

Failure Date: 05/17/2018

The windshield on the Subaru Outback 2017 was cracked 2 times and both the time I had to pay from my pocket to get it replaced.

30 Carrier/rack problem

Failure Date: 03/12/2018

Was turning left into a driveway at resurrection cemetery in monterey park CA when I heard a loud popping sound and then noticed the front windshield was cracked. It appeared nothing had hit it. The crack is located in the center lower bottom starting from the edge and creating an "l" pattern. It is a Subaru 2017 Outback with 9,100 miles.

31 Carrier/rack problem

Failure Date: 02/23/2018

On the morning of February 23, 2018 and went out to my vehicle that was parked (stationary) in my enclosed covered garage to find a giant crack through my windshield with no discernable cause.

32 Carrier/rack problem

Failure Date: 11/30/2017

The windshield on Subaru Outback 2017 was cracked all of a sudden.

33 Carrier/rack problem

Failure Date: 10/02/2017

Windshield cracked today but nothing hit it.

34 Carrier/rack problem

Failure Date: 09/27/2017

I have a 2017 sabaru Outback with the eyesight system. In late July 2017 I had to replace a windshield when I guess a pebble hit and it immediately spread a large crack that over next few days covered entire windshield. $678. 80 + half day of work lost. On 9/27/17 as I was going about 10 mph entering highway I heard two popcorn pops - nothing hit the windshield- looked over, and the same type crack appeared starting at edge of window. This has spread over last few days to cover most of teh windshield. When the windshield replaced in July 2017, a lady waiting there told me that her 2016 Outback windshield had been replaced three (3) times already. This is an expensive consumer defect which sabaru refuses to acknowledge, and they will not cover teh windshield under the vehicle warranty.

35 Carrier/rack problem

Failure Date: 09/02/2017

Windshield had internal cracking developed where right under rear view mirror mounting area. No physical contact but the car was parked hot outside for 3 days and defect happened. Initially rear view mirror was still on windshield but after several days drive, it fell down. It is definitely safety related defect.



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Outback Service Bulletins
Outback Safety Recalls
Outback Defect Investigations