general problems of the 2021 Subaru Outback - part 2

I have owned my 2021 Outback since April of 2021. I currently have just under 15,000 miles on it and am now looking to replace my second windshield. I have taken the car on 5 road trips over 200 miles and this is the second time where I instantly have a 6-8 inch long crack appear. There was evidence of a very small impact but the instant spreading seems to be an issue with many other Outback owners as I have seen on social media groups that some people have gone through 5+ windshields in the first year of ownership. I believe it is clear at this point that there is an issue with the glass itself and this could be a serious safety concern as I am fearful what would happen if a normal size rock were to hit it how it would respond to the impact.

When I bought my new 2021 Subaru on Sep. 27, 2021. It was twilight and the sales lady said it had a small rock chip in the windshield but they were going to fix it. Driving home, I saw the windshield had a spider web of cracks all over it. I took it back on Sep. 30 and they replaced the windshield. On oct 31, I drove 660 miles. When I looked at the Subaru in the motel parking lot the next morning, the new 5-week old windshield had cracks. There was a rock chip where the cracks crossed. They were not spread all over but covered an area about 14" wide and 8" high. I didn't want to drive it but I had to get it back to the dealer. Later I saw the state of new jersey had filed lawsuits against Subaru for cracked windshields on 2. 5m vehicles. I felt sick and didn't know what to do. I found a "service bulletin" no. 12-192-12r dated 10/26/15. It was only for 2015-2016my legacy and Outback models and my's but it described the crack issue and illustrated it. It was very limited. It just offered an extended warranty and one repair on specific models. I believe this is a serious safety defect because it is spread over a large population of vehicles and Subaru is not admitting any defect or safety problem. If this occurs on a trip, it's likely the driver will continue to drive to their destination with a dangerously compromised windshield. Fmvss 205 states that glazing in auto windows is to reduce injuries resulting from impact to glazing surfaces, to maintain transparency for visibility and minimize the chance occupants are ejected from the vehicle in a collision. It also appears the windshields do not meet fracture test 7 in sae z26 for tempered glass and multiple glazed units. The size of fragments observed in the spider-web patterns are 1" to 3" and more and likely weigh more than the 4. 25 grams in the fracture test. In my 65 years of driving, I’ve never had a windshield crack like the two windshields cracked on my Outback in the period of five weeks.

The vehicle on board computer system periodically goes completely black (I. E. , completely shuts down) disabling all of the operator controls (heater/fan/defrost controls, seat heater controls, temp controls, navigation, radio and other dash monitoring and informational controls, etc. ). I am not sure of all features/functions that are lost because it happens when I am driving and I cannot investigate to see what all functions/indications I have lost. It remains out of service for a short period (the times of the shut down seem to have varied) of time and then comes on and reboots itself. Sometimes it comes back to where/when it shut down, and sometimes it just comes back to the initial ignition/start screen. This requires action by the driver (which is a safety concern because it requires the driver's attention and is distracting) to reset control settings. Navigation sometimes requires resetting an address because the computer lost its destination. This is dangerous. I just had the vehicle serviced for this issue and had a Subaru "fix" installed - that apparently did not work. The problem still exists.

Windshield suddenly cracked, starting from bottom center of the window, crack moved up about 6" and then turned 90 degrees towards passenger side and went another 6". No object hit the window or car; it just spontaneously cracked from bottom then moved upwards.

Don't buy I regret buying it. Water leaks into the vehicle passenger side door. I got a loaner and the same issue water leaks into the vehicle.

Windshield cracked at bottom base without any impact from something hitting it. In standstill traffic, all of a sudden we heard and saw a crack just appear! then is spread rapidly straight up, then to both sides sides. So scary. This was about 4:45pm on 8/4/2021. We noticed next day it spread even more. Then a day later 8/6/2021 at 3:30pm traveling, the right side base of windshield cracked again! and spread quickly. So now there are two cracks! it is the oddest thing! never experienced anything like this with any vehicle. This is an avis rental car. We will bring it to the suburu dealership in west palm beach, FL when we get home early next week. This windshield is obviously defective.

Bought my 2021 Outback June 16th. Last week my battery went dead in my driveway. Called customer care and they had to jump me. Yesterday morning it was dead in the driveway again. Again they had to come out and jump me. July 29th was the first time and August 4th was the second time. This is a brand new car!!.

My 2021 Outback windshield just cracked. My 2020 Outback did the same thing. Apparently three class action lawsuits are not enough for them to fix the windshield problem. $1200 to fix, on a brand new car. Looks like the st. Louis arch.

During heavy rains, the vehicles leak water into the driver's side wheel well. Numerous times back to the dealer and the vehicle being piece by piece all seals are being replaced. As per numerous blogs on Subaru forums, an indication of a faulty windshield seal could be the issue, but the dealership refuses to replace or reset the windshield seal. Bought the car on June 28, 2021, and have been to the dealership 3 times for the same issue. The dealership is replacing seals on the skylight and door but as of yet no resolution. At the time of this complaint, the vehicle has been at dealership for 3 weeks with no resolution.

There are multiple issues at hand. The radio system continues to randomly power off and or not work and often times the entire eyesight system crashes and shuts off when driving at highway speeds disabling the cruise control. The screen has already been replaced once but the issue is still there.

Automatic braking system activated abruptly and forcefully when a vehicle in the adjacent lane slowed down to make a turn. This has occurred numerous time both on the highway and in city driving. I have called Subaru to report the issue. They did not recommend taking it to a service center, although I plan to. The car otherwise has shown no warning of automatic braking malfunction prior to or after the incidents. However the automatic braking system has continued to malfunction. I now deactivate the automatic braking every time I start the car to avoid further incidents. Potentially related to the automatic braking malfunction, the car regularly alerts me to keep my eyes on the road while I have my eyes on the road. Common situations when this happens include when I scan an intersection on approach for potential hazards (e. G. , pedestrians, people running red lights, etc. ), fixing my glasses or hat while continuing to look straight ahead, and simply scratching my face all trigger the warning. Occasionally, the warning is activated for seemingly no reason. At best, it’s a nuisance; at worst it’s a distraction and a liability. I now deactivate this feature when I start my car.

The front windshield is easily chipped or cracked. A rock hit it, and by the next morning it had starburst across the windshield. We replaced the windshield and two weeks later a second rock chipped it in the same spot. A couple weeks later a third rock chipped it above an inch above the last chip.

Purchased new Outback SUV in March of 2021. Currently has 4488 miles on odometer. Center console infotainment center randomly reboots at times without warning. System reboots after several seconds, but until system is restored, any function active at the time controlled from that console is unavailable (radio, navigation, etc. ). Dealer has not yet inspected the car for this problem at this time. I have not been able to cause the system to reboot at will, it appears to be totally random.

Windshield failed twice in first six weeks, dealer replaced it once, it lasted 9 days, both times windshield broke in snow storm with defroster on high.

The infotainment system is so buggy and slow it's dangerously distracting. It crashes all the time and takes a few minutes to reboot which is not good when you're using navigation. The volume randomly will go to 100% and the only way to fix it is to restart the car. I've had it happen maybe 10 times. It's very startling and it's painful to the ears. The most dangerous problem with the infotainment system, however, is how inconsistently slow it is. When you tap to open the hvac menu, for example, it can take 1-45 seconds to open. That means you have to keep your eyes off the road waiting for a response. If you don't, the menu disappears right away. Then when you're waiting for a response, the driver monitor starts beeping loudly and flashes "stay alert". Even Subaru's own safety systems think the response time is unacceptable. I called Subaru about the issue but their primary purpose just seems to be deflecting complaints and and gaslighting. We've been expecting fixes for years and it never comes. Either Subaru doesn't know how to fix it or they don't want to. The system falls under the 3/36 warranty which means that by the time the find a fix, most of the cars won't be covered.

The battery does not hold a charge. I have had to have aaa charge my battery on 10 occasions in the fourteen months since I purchased this vehicle. I also have had to have the battery jumped by friends to start the car. The battery was replaced by the dealership in early September 2021, claiming it was a deflected battery and I should have no more battery problems. The replaced battery has not held a charge either. There is no warning, just a dead battery. I have been informed by Subaru that the cause of a dead battery is because the car is not driven every day. I am retired and have no need to drive every day. However, when I have been able to start the car and use it frequently the battery still dies. The car is not safe to drive when the battery is unreliable.

I believe the computer system malfunctions. It is available for inspection upon request. The first problem noticed was the automatic door locking system. Since this is keyless entry, putting your hand in the driver's door handle unlocks the driver's door with accompanying 2 beeps (setting I have chosen). But intermittently my passenger door also unlocks when my passenger puts their hand in their door handle(adds either 1 or 2 beeps to my 2 beeps). Dealer could not duplicate. They assumed I had it set wrong. Dealer confirmed setting was set to driver's door only. I have it set to driver's door only for anti carjacking. I also had an incident when starting the car that only the driver's front speaker was on and it was a horrible loud tinny, staticy sound. I turned my radio on and off repeatedly. Cleared to normal after 1 mile of driving. Sometimes several of my apps are greyed out when starting the car. After 5 minutes of travel they will usually become active. I had one episode of the digital and analog speedometers not matching. The analog was 5 over the digital. When stopped at a light my analog was at 5 mph. Most of the time my analog is 1 sometimes 2 miles more than digital. Also, normal operation is that music continues to play until the driver's door is opened. Twice I have had music turn off when ignition is turned off. It has been to the dealer once, but they didn't find anything. These problems started after a month of ownership. It currently has 2600 miles after 6 months of ownership. I drive 3 miles round trip to work, with occassional trips across the state to see family. It is unknown how many different ways the safety of the driver and occupants could be affected with a malfunctioning computer system. When will it do something unexpected that has serious consequences? the dealer is completely unconcerned which does anger me.

This is an issue we experienced with an exploding sunroof of our new Subaru Outback. We purchased the vehicle on December 22, 2020. Within days of the purchase, on December 27, 2020, the sunroof spontaneously exploded while driving the vehicle. Both the sunroof and interior sunroof covering were closed at the time. The fractured glass was broken outward which leads us to believe this is a vehicle manufacturing defect. We have contacted the dealership where we purchased the vehicle and they referred us to Subaru corporate headquarters.

This 021' Outback xxx purchased in 023'/ 24k mi freehold Subaru. Freehold NJ 'if purchased new would've been on the desk of a local lemon law attorney by now. Over the few years the lock unlock function of key fobs stubbornly, randomly & repeadedly dont work. Freehold Subaru saw no problem. Front passenger window months ago wouldn't go up. Freehold Subaru supposed repaired at a cost to me. Recent cold weather with a brand new battery of 6 mos old rendered the car unable to start or boost. Vehicle towed to freehold tire center st freehold NJ, replaced a $400 battery. Brought the 6 mo. Old battery back to auto zone who load tested and advised nothing wrong w battery? not to mention the sub standard bs feature of coming to a stop, foot on brake & engine stopping-starting when proceeding? this is something of concern of being rolled over by an approaching truck in the rear of this 021' Outback because 3 times when stopping at a red light the engine shut off and when proceeding, foot off the brake the engine wouldn't re-start & all the indicators on instrument cluster lit up, had to restart the car. Recent event where my wife, [xxx] old legally disabled- primary driver comes out of a store, starts the Outback, puts in reverse to back out of a spot and the car dies. This vehicle is being brought into freehold Subaru south st. Freehold NJ tues morning Apr. 21st 026' south st and is not being picked up due to it being unsafe to operate. Until all the issues are corrected. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).