Engine Belts And Pulleys problems of the 2001 Suzuki Grand Vitara

My wife's 2001 Suzuki xl-7 has made an engine noise since she bought it. We had it serviced at 32,000 miles for a recall and nothing was said by the service department ( still under warranty ) again at 64,000 plus we had it serviced and the service department said that the vehicle needed a new timing belt tesioner put on for around $1300. 00 dollars. I called the customer service department and they said to go by a dealership and get the district manager's number to talk to him about the problem. I did , and I called : only to be totally disrespected by the district manager ( paul eisenberg 1-678-641 2847) , he really didn't like the fact that I got his phone number and told me so ; I hope he likes it now! the service department where we bought this vehicle has really not shown any concern about my family having problems with this vehicle either so I'm telling everyone that donald craig Suzuki in mooresville , nc could care less about your problems after you buy a car from them and their service department is even worse. Their service manager hasn't bothered to even contact me even after a complaint to the district manager ( who's a real jerk) and a complaint to Suzuki's corporate headquarters. I hope that noone else gets mixed up[ with this group but if you do or have please give them a call and voice your complaint : I'm sure they would love to here from you!.

The timing tensioner failed, causing the timing chain to malfunction. This caused damage to the left three cylinders. There was a loss of proper timing, and valves tensioners started to knock.

Consumer complaining about engine noise involving the 2001 Suzuki Grand Vitara. Consumer was told noise is from timing chain and had the tensioner adjuster assembly replaced. J53ty92v614100683 is the VIN.