Lane Keep Automatic Steering problems of the 2018 Tesla Model 3

The contact owns a 2018 Tesla Model 3. The contact stated while driving at 45 to 50mph in auto-pilot, the vehicle inadvertently veered into the left turn lane but continued straight into oncoming traffic. The contact stated that the vehicle collided head-on with the other vehicle. The contact was unaware of any warning lights or audio warnings. The contact stated that the front driver side and the knee air bags deployed. The contact stated that he sustained chest injures and a scrape on the right wrist and left knee. The contact declined transportation by ambulance so no medical attention was required. The contact stated that the other driver was complaining of pain but also denied transportation by ambulance but informed the contact that she would seek medical attention later. Both divers were seen on the scene by emergency personal. The contact stated that a police report was filed. The vehicle was towed to an impound lot. The vehicle failure cause was not diagnosed or repaired. The contact was awaiting to hear from the insurance company to determine if the vehicle would be a total loss. The manufacturer was made aware of the failure. The contact inquired of the event data recorder (edr) information from the manufacturer, however, was informed that it would take several weeks for that information to be retrieved and provided. The failure mileage was approximately 16,115. Consumer stated Tesla's messenger, from their superior, CO office, stated that the autopilot did not fail.