Rearview System Braking problems of the 2018 Tesla Model 3

Possible ineffective recall remedy – NHTSA recall 21v-00d / Tesla sb-21-17-008. My Model 3 received the trunk harness recall remedy in 2023. Tesla inspected the original harness, determined it was within specification, left it installed, and added the guide protector. Tesla’s recall documentation states the guide is intended to prevent further wear caused by trunk movement; if wear is beyond specification, the harness is replaced. In 2026, my rearview camera began intermittently failing. I found that I can reproduce the failure by operating the trunk and provided Tesla video evidence. Tesla has now diagnosed an internal fault in the same original trunk harness and says the harness requires replacement. This appears consistent with the safety condition addressed by 21v-00d: repeated trunk movement can damage the harness/coaxial cable and cause loss of the rearview camera. I repeatedly asked Tesla what diagnostic evidence shows this is a different failure mechanism. Tesla has not identified one. Instead, Tesla has repeatedly stated that it considers this separate because approximately 3 years have passed since the recall remedy. I asked whether this three-year distinction comes from a NHTSA requirement or written Tesla policy; Tesla could not identify one. My concern is that vehicles considered successfully remedied by retaining the original harness and installing the guide may remain susceptible to the recalled failure after additional trunk-use cycles. Original harness retained ? recall guide installed ? continued trunk use ? internal harness fault ? rearview-camera failure. I am reporting this so NHTSA can evaluate whether this represents a potential durability/effectiveness issue with the 21v-00d guide-protector remedy and whether similar post-remedy failures are occurring in other affected vehicles. Tesla correspondence and service documentation are attached.

This car was hit in a t bone on March 15th 2022 by a Toyota rav4 on the driver side , the driver side was completely smashed and the car spun 2 times and came in the middle ramp. In spite of this heavy impact there were no airbags deployed , after several follow ups with Tesla I have no answer so far. The car was deemed total loss last month and even after consistent follow ups I have no answer from. Tesla. The impact was very heavy that my wife had whiplash and she went through chiropractic treatment for 2 months . . I’m very worried as the impact was so bad that this is a fatal flaw in Tesla and they do not have the airbag curtain deploy to protect the driver side at all - my wife was lucky and she is alive but this could happen to anyone . . I need an answer from Tesla and I found I could get it through this website and need the right measures take so that no one will get injured or cause life in any accident in future.

Recall items not available.

Rear view camera often does not turn on (or is black, while side view cameras work); rebooting car's software system has no effect, as other owners have advised. Tesla mobile technician replaced camera, still doesn't work. Says it may be software or chip-related issue with media control unit.

Three separate problems: (1) rear camera goes black when backing up. (2) forward facing camera gives error on screen "driving visualization temporarily degraded" when driving. This happens on road and freeway. (3) screen became completely unresponsive to input. Map display was working. Following software reset procedure fixed this.