Electrical Infotainment Video (touch)screen/monitor/unit problems of the 2012 Tesla Model S

The contact owns a 2012 Tesla Model S. The contact stated that the media control unit was inoperable. The vehicle was taken to the local dealer Tesla service center (11163 santa monica blvd, los angeles, CA 90025, (310) 473-8337) where it was diagnosed with needing the media control unit and motherboard to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 21v035000 (exterior lighting, visibility, back over prevention) however, the VIN was not included. The manufacturer was informed of the failure and referred the to an authorized service center for assistance. The failure mileage was approximately 40,000.

The contact owns a 2012 Tesla Model S. The contact stated that there was a sticky substance coming out of the center display whether the vehicle was turned on or off. The vehicle was taken to the local dealer Tesla (135 us-22, springfield, NJ 07081, (973)921-0925) where it was diagnosed with needing the center display to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 32,000.