Steering Failed problems of the 2013 Tesla Model S

The steering rack motor failed causing the steering to become incredibly difficult. Turning the wheels at no or low speed takes great force and turning the wheel at faster speeds takes moderate force. The motor died mid trip, causing a very dangerous situation for myself and other motorists. The motor worked perfectly fine while driving to my destination and failed, thankfully, while I was stopped.

My steering failed at 27000 miles and 5 years. The failure occurred one week before Tesla issued a recall for this issue. The service center says that the recall covers replacing the bolts that fail and not the broken steering rack that occurs because of the failed bolts, so they think that I should pay ~$3000 to repair a known defect and obvious safety hazard. I was lucky that the failure happened when the car was stationary.