Warnings problems of the 2013 Tesla Model S

Hi, Tesla has a recall from the NHTSA regarding the mcu chip that powers the main center console screen. It can fail over time. My vehicle is under the recall, and they did the mcu chip recall but it did not help the screen. It is still failing. Without the screen working, the vehicle controls are not usable since 95% of the functions are through the screen. I contacted Tesla and they have ignored me and declined to fix the vehicle, even though the purpose of the recall was to fix the center screen.

Tesla is refusing to refund the out of pocket cost paid for the mcu touchscreen repair, described by the NHTSA recall number 21v035. Please find attached Tesla's automated system refusing to refund, plus my service receipt showing it was paid out of pocket.

Failure of the touchscreen results in loss of rear camera image display when reverse gear is selected, resulting in reduced rear visibility when backing. Screen also completely freezes and cannot control climate control elements, sound, etc. When back up camera finally does engage, backup camera screen is black with two white lines.