general problems of the 2019 Tesla Model S

On 04jun2024 at approximately 1230 pm my husband loaded my 4 year old child into the car. He shut the door then tried to open the driver site door. At that time the inside the car was 93 degrees. The car shut off. Telsa customer support was contacted multiple times. My husband expressed the urgency multiple times that there was a child under 5 who was stuck. There was no urgency with telsa. We were told to contact 911 if we wanted to get our child out. There is no way to manually open the Tesla Model S door from the outside. At approximately 1300 911 was dispatched and the window was broken at 1330. The internal temperature of the car was approximately 110 f. She was assessed by the firefighers and determined that she did not need to go to the hospital for observation as my husband is a medical professional and her temperature was not severe enough to warrant observation. The sent a tow truck that arrived at approximately 1345. Tesla did expedite the tow truck. We were told multiple times there is absolutely no way to open an Model S door manually from the outside. And given no options. We informed them we were at our house and had multiple tools. However we were unable to break the window on our own and had to call 911. My car was at the dealership 23may2024 and shut down had not occurred prior to this, nor was this noted as a finding after the mainentance.

The contact owns a 2019 Tesla Model S. The contact stated while operating the vehicle, the display screen malfunctioned and would not operate. During the failure, the vehicle speed would not display, the turn signals, brake lights and hazard lights were also inoperable. The contact indicated that the failure was intermittent. The local dealer was notified of the failure and the contact was informed that a firmware update was needed to resolve the failure however, the update was not yet available. The manufacturer was also notified of the failure. The failure mileage was 500.