general problems of the 2021 Tesla Model Y - part 2

After Tesla software update 2023. 44. 30. 2, the rear back up camera no longer works. It’s just a black screen. Failure first occurred on 12/20/2023. Also, Tesla “auto pilot” no longer works (cruise control and lane assist). Support team could not fix both issues. Have a service appointment scheduled on 12/27/2023. Thank you and happy holidays.

I am writing to file a formal complaint against Tesla, regarding a significant issue with my Tesla Model Y 2021, which I purchased in December last year. This matter pertains to false advertising and a failure to uphold the promised capabilities of the vehicle. Despite Tesla's advertising and product descriptions promising a range of 330 miles on a full charge, my car has consistently achieved at least 40% less than this advertised range. This drastic shortfall has severely impacted the vehicle's usability and the value I derive from it. I scheduled a service appointment with Tesla. The resolution proposed by the service team was both shocking and unacceptable. They suggested that to achieve the advertised range, I would need to disable the vehicle's cameras. This advice is not only impractical but also negates one of the key safety features of the car. There was no disclosure at the point of sale that the use of standard vehicle features, such as the cameras, would so drastically reduce the car's range. To suggest disabling a critical feature to achieve the advertised performance is misleading and diminishes the value and functionality of the vehicle. Feeling deceived by Tesla, as the product delivered does not meet the specifications and capabilities that were advertised, I am seeking a resolution to this matter. I propose the following options: 1-a technical fix to the car that allows it to achieve the advertised 330-mile range without disabling any safety or standard features. 2-complimentary access to Tesla's supercharger network 3-a full refund for the vehicle, allowing me to return the car.

In December 2023 I strapped my [xxx] son into his carseat in our Model Y and walked around to the front to get into the car as well. In those few seconds the 12v car battery died (I did not get any notification in my app) and I was unable to open any doors, so my infant son was trapped. We live in florida and this was an 80 degree day. With no other recourse I was forced to call 911 to have my son removed from the vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The bolt holding my control arm bushing came completely out dropping my front passenger side of the car on to my tire. In research and talking to mechanics this is a known problem Tesla is refusing to help me or acknowledge it is an issue.

Main console computer spontaneously rebooted mid-drive. Ability to know vehicle speed is not possible during reboot. After reboot, the vehicle turn indicators would not activate and when I attempted to enter “park,”, the vehicle continued to indicate that it was in “drive. ” it did not respond to the accelerator pedal after it was attempted to be set to “park,” so the vehicle state and the indicator remained inconsistent. Vehicle appears to have returned to normal operation after manual reboot.

The lte system for navigation stops working during normal commuting, the system helps with directions when in a town that this unfamiliar. I'm an insurance adjuster who counts on these systems working correctly. I have reviewed several sites and thousands of people are having the same problem. This become a safety issue if the car fails during normal commuting and the drive then becomes lost and is looking down to fix the problem or turns off the road because this system fails. This system is also connected to other system which create a since of failure within the vehicle its self. If you could please look into this issue. Thank you.

My vehicle loss it’s autopilot mode. I called Tesla repair center multiple times but they keep on saying that the engineering department still looking into it and they don’t have any timeframe to when will it be fix.

On Wednesday, our 2021 Tesla y - which we have loved driving for the last 3 years - took off on its own while I was sitting in traffic - where traffic was at a standstill, and the max speed was probably 4 mph. Construction ahead had closed a lane, so there was a massive back-up and cars were creeping along each time the traffic light ahead turned green. ) as any Tesla owner will tell you, the best way to slow down is to remove your foot from the gas pedal, and the car will slow down and come to a stop on its own. That had always been the case for our vehicle until Wednesday. Shockingly, for no reason at all, the car massively accelerated. I slammed on the brakes, but the brakes did not slow or stop the car. Luckily, the car in front of me was only 2 - 3 car lengths away, so my Tesla which was rapidly gaining speed stopped only when it crashed into that car. I have relatively minor injuries, but I am sure I would have been killed and/or killed others if not for the vehicle in front of me forcing my car to stop. After the crash, we flat-bedded the car to a Tesla-approved auto body shop. Our insurance adjuster will be inspecting the car on Monday. We will make the vehicle available for inspection. I am still shaken from this traumatic experience. I have never had a car accident (but for a fender bender over 40 years ago). Moreover, I have spent my life working in public service (govt, elected officials and nonprofits). I am determined to make sure that this safety problem is fully investigated and repaired - as our roads are not safe until it is fixed.

Model y battery problem. The battery died while my baby was inside the car. Phone app, remote control, key card, etc. Did not work. We live in las vegas & August is very hot. Today is Sunday and nobody in las vegas was able to help. Customer service took over 30 minutes just to connect, and was no help. I got transferred around numerous times because they have no solution. The frustrating part was that Tesla employee wasn't willing to help. I understand that they might not be able to do anything, but their attitude and the unwillingness to help was just shocking. One of them even told me that there's nothing they can do and I need to contact someone in las vegas. Other employee who had no knowledge of the car told me to jump start the car. He gave me an attitude when I told him I cannot open the frunk. He told me to read the manual to manually open the frunk. I replied stating I already did read the manual already and do not have the tool to pop open the side frunk. I'm just disappointed with being transferred around and the waste of time while my child was stuck inside the car. Currently, there's no manual door unlock from the outside! there's no manual frunk or trunk unlock either from the outside. All japanese cars, including hybrid and electric has emergency door lock built into their car. I believe this needs to change for Tesla, as it is putting kids and babies in danger. Thank you for listening to my concern.

During raining multiple Teslas including my Tesla last week experienced hydroplaning lead to close ti fatal accidents I believe the car inappropriately used emergency breaking that lead to accident, I am not if that was due to the car seeing water/reflection ln the ground I was driving the speed limit and all cars were driving at the same speed 70-75 mile per hour) I suddenly started spinning with no warnings it is impossible that multiple Teslas experienced the same thing more than other cars I am trying to get the data from Tesla to confirm this, but it is not easy to make them get us what exactly happened I am seeking third party analysis hopefully once I get the data, but it would be best done from NHTSA the damage to my car was due to hitting the road and my car went to the middle due to hight difference no other cars or objects were hit if I hit anything, it could have been fatal.

The speaker volume will turn up to max constantly while driving randomly without user touching the screen. The display screen will constantly flash random map and zooming in and out of random places. The screen also flash the auto control constantly. It like a ghost in the screen.

I was driving on 270 north from washington to frederick at around 70 mph on cruise control. There were no cars in front of me. Then, all of a sudden, my Tesla y braked hard (phantom braking) for no reason, to around 40 mph, I panicked and had to override the cruise control to continue driving. There was a red car behind me; fortunately, he wasn't tailgating so he swerved in time to avoid crashing into the rear of my car. This is unacceptable!.

While driving on highway, my Tesla all of a sudden accelerated unintentionally and violently swiveled, not letting me take control of the steering wheel. My car spun 180 degrees and I had to drive to the grass on the side to stop the car. Autopilot was not on, cruise control was not on, I was driving normally. My entire family was in the car and they witnessed the situation. This was extremely scary and could have caused injuries or even death. This is the second time it happened to my Tesla (similar situation, my wife was driving that time).

1. What component or system failed or malfunctioned, and is it available for inspection upon request? after closing the passenger side door, the 12v battery that controls the Tesla cabin died without any prior warning or car notification that it needed to be replaced, as a result the car instantly powered down , disabling the a/c, windows and door locks and we were unable to open the doors to access the car. 2. How was your safety or the safety of others put at risk? at the time of the event no, just our personal belongings were trapped inside the car but as a parent of a small child I usually put my child in her car seat first and close the door then get in my seat, if this had occurred with my child being in the car , my only option would be to smash in the window to get her out as the car has no back up system to open the car doors if the 12v battery dies. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? yes , the Tesla had to be towed to the service center we’re they had to run system test and replace the 12v battery. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? yes by Tesla , they ran test and determined that the 12v battery was the issue. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no warnings or notifications were given prior , Teslas are suppose to receive a notification to alert the owner the battery needs to be replaced as their cars have a lot of 12v battery drain.

Right side passenger door doesn’t open. Since I purchased the car Tesla has fixed the problem but it keeps reappearing. My concern is that if I get in to an accident passengers in the rear seat can get stuck as the door doesn’t open either from inside or outside.

It seems like this is a common problem if you search "Tesla phantom braking," which very obviously needs a solution. I commonly experience the phantom braking when there is a shadow like passing under a bridge. The car will slam on the brakes thinking the shadow is another car, which is obviously extremely dangerous especially on the highway. A simple solution would be to add a legacy cruise control option, while fixing the phantom braking. This would cause a lot less wrecks and deaths.

The vehicle heating/defrost system is not functioning in cold weather. It only functions in my heated garage. In cold weather it cannot defrost causing visibility issues, driver distraction (trying to get the heat/defrost to work while driving) and a reduction in blood flow to the extremities. The heating system blows freezing cold air into the cabin when on. I have written a lemon law letter to Tesla, demanding the vehicle be replaced under alaska law, and they have not done so after 80+ days. The vehicle’s supermanifold was damaged the day we took delivery. Tesla has not honored alaska law and I’ll be filing paperwork with the state’s attorney general’s office. Tesla should not be allowed to operate in the state of alaska due to committing an unfair trade act in the state of alaska and endangering the lives of their customers.

While driving the all functionality was lost and the screen went black.

On February 20, 2023, my infotainment system console and screen completely failed as I was backing up to a supercharger. This started with the typical lag I have filed service complaints for before, the camera occlusions, and then nearly caused an accident with the barrier pole in front of the supercharger. This is the eighth near miss in over a year of ownership and the 27th occurrence of issues related to the infotainment system console and screen. Often, it is burning hot, other times it is woefully underpowered to accomplish anything in a timely manner (if at all) when these incidents occur. I have been to the Tesla service center twice about this very issue. Each time, I was told software update would be issued that would fix the problem(s). That has never been the case. With everything so reliant upon that center-mount display and its associated computer in this model of vehicle, it has to be considered a must-not-fail component to the extent humanly possible. I am taking this vehicle in for a third time for this and multiple other issues that seem to some degrees associated with the issue. After badgering the Tesla helpdesk personnel with demands to replace or fix the issue, they have told me on February 23, 2023 that they will be replacing the computer next week (whether this is to evaluate the device for issues or to hide evidence to their culpability in an incompetent design flaw, I cannot be sure).

I was in 2 accidents with this car within a span of less than a year all with the same problem. I had not been in any accident over 40 plus years until this car. First incident was at a drive through when creeping up to the next window the car took off hyperaccelerating. I was able to avoid the truck in front of me from back ending her however scraped her tailpipe causing extensive damage to my car. She then hit the car in front of her. Second incident was approaching my home in my 20-30 mph neighborhood and went to go from 20-30 when car accelerated at a fast speed and was unable to control it being it happened so fast. Hit a tree. All the airbags went off. I could have been seriously injured as anyone who had been on bikes or walking .

Autobraking works sometimes and it doesn't many a times consistently. Also, there is a bad smell that keeps coming regularly. Not sure where that is coming from.

I was using the new version of the full self driving on surface streets. It was my second time using the system (yesterday was the first on the freeway and it seemed odd). Today it sped up and veered towards a car parked in the middle lane. I grabbed the wheel and thought it might have been an innocent error. Then a few minutes later the car took control again and tried to turn (quickly) into the side of a fedex truck. At that point I knew the first miss wasn’t made up in my mind. I’m so glad I was paying attention, both would have been serious car damage - though not likely to be deadly because they were at low enough speeds.

In a rainy day I drove Tesla Model Y (awd) on highway 1 in the raleigh nc area. The highway 1 is under construction. There are only two lanes open with cement barriers on both sides. While I was driving on the left lane, the car suddenly lost control and slide to the right. I tried to hit break and turn left to avoid the SUV on the right lane, but my car end up turning 180 degree and driver side rear-end hit the cement barrier. Fortunately no injury and no other vehicles involved in the collation. It was raining but not hard. I don't understand why the awd Tesla would suddenly lost control and slide to right. I can't remember if autopilot was on or off. I tried to request data from Tesla but was denied. Their email indicates only California registrant can request data. I believe the teals driving and edr data can really help to confirm if it was a weather issue or not. I have dashcam video ready to upload.

The driver side window doesn’t roll all the way up when trying to close it automatically with one button push. It goes partially up the side and then will automatically roll down.

No clearing of recall once ota / software update was completed.

Tesla full self driving drove off highway curb and dropped 10 feet down, vehicle was total loss, airbags popped. There was a car trying to change to Tesla lane, Tesla overacted and took over control, and driver was unable to take back the control while in full self driving mode, no warning sign whatsoever during the accident, Tesla just drove off high way curb by itself. No collision between Tesla and other car. As experienced driver for over 30 years, I have never had accidents at fault, never made such silly mistake to drive off high way.

Regarding a Tesla y, 2021with 10,000 miles; durging a recent cold spell, winter driving conditions, the a/c compressor/heat pump failed causing the windshield defrost to cease functioning, causing the visiblity to become poor to none at all, requiring that the vehicle not be driven on the roads until the weather cleared and even then, the driver or pasenger (if avalailbe) has to wipe down the wet windshield from inside to acceptable visibility standards. We did not get in an accident as we quickly abandoned the Tesla Model Y and obtained a ride from another vehicle that had a working windshield defroster. We understand that this has been a problem in canada and is the subject of a canadian recall. We contacted Tesla, sent them the computer code "vc front-a447 cabin climate control issues-requires service" and were advised that they were familiar with this problem and scheduled a repair which included the removal and replacement of the a/c compressor/heat pump and the 'supermanifold' at a cost of $1,993. 55. We were advised that no 'recall' was associated with this pariticular VIN and nor was there any warranty but this would be a 'customer pay' repair. After exhausting all efforts at writing and calling in an attempt to have a clear defect leading to a safety violation addressed voluntarily by the manufacturer we feel we are left with no alternative but to ask the goverment to look into this issue for the safety of others who may drive a Tesla with a heat pump in cold weather and very dependant on the proper operation of a windshield defroster (which the heat pump does) for safe visiblity, crucial to proper operations of a motor vehicle, on the public highways. Thanks in advance for looking into this.

I was in a stop and go traffic (car wash line), a sudden unintentional acceleration happened and resulted in a high impact accident.

Federal motor vehicle safety standard no 118. Power operated window, partition, and roof panel system.

Heatpump failed which caused a lack of cabin heat and in warmer weather would have caused charging issues due to lack of cooling possibly leaving me stranded. This had a warning on screen about loss of cabin conditioning. This happened over a mountain pass and caused the cabin temp to drop to 25f with two kids in car seats. This could be a really bad situation, luckily we had blankets and such to keep warm for the last few hours of the drive. I believe this was caused by an earlier TSB with sensor replacements and a software change done earlier in the life of my car for heatpump issues. This most likely caused wear on the pump and caused it to fail prematurely just out of warranty. The system was replaced by Tesla at significant cost and confirmed metal shavings in the system from the heatpump. I requested to keep the parts and still have them if further investigation is necessary.

On November 5'2022 (12. 30pm pst), we went to visit local bank. We parked the car and locked it. After locking the car ,we have started go towards bank and suddenly we noticed all four windows automatically started to open (eventually all windows were open and rain water started to go inside). We were lucky that this has happened with stationery car. I am worried if this will happen when car is moving at fast speed , this might cause serious issue .

Windows on certain Model Year 2021-2022 model s and model x vehicles, Model Year 2017-2022 model 3 vehicles and Model Year 2019-2022 Model Y vehicles to correct performance of automatic window reversal systems to comply with regulatory standards.

I was going on I-95 north (palm beach county) on autopilot (and I had full self driving enabled in my car). It was raining, and I was at moderate speed, I would say 45-50 mph. The car started spinning uncontrollably. By miracle nodoby hit me, the card corrected after what I believe were 2 spins and continue on the same direction as traffic. I believe, with the nerves of the moment, that about 45 to 60 seconds later, I put auto pilot again, not knowing what hapened. And the car, out of nothing, started spininng again. 3 times, and I hit the opposite wall of the highway. By another miracle, nobody hit me (rush hour, I-95 north, 820am).

My mother was involved in a fatal crash on August 30, 2022. We believe there was something unusual that occurred with the Tesla Model Y as it was on a quiet residential street and the car seems to have accelerated suddenly and she hit a pole. We are still waiting on the California highway patrol report.

I have an ongoing problem with the dashcam recording, which for me is a safety issue. The dashcam constantly records from several cameras what is happening around the vehicle. The dashcam icon will show a red “x,” indicating that the dashcam is not working. Probably 80% of the time I get in the car, the red x is there. The solution involves opening the glove box and pulling the drive, waiting for up to 20 seconds, then replacing it. If that doesn’t work, the usb drive needs to be formatted and all previous clips are lost, but probably 95% of the time the reformat fails. It was recommended by Tesla service that I purchase another usb drive ($45?), but that did not solve the problem. I’ve had my car into Tesla service for this issue or reported it through the app multiple times. For months, I’ve been told it will be addressed with a firmware update, but it has not happened. Other Tesla owners are also having this issue, but it was addressed with a firmware update and the problem was fixed. The owners who have the full self driving beta have not had a firmware update to address the issue. We are the owners who paid $10-15,000 extra for the full self driving feature. I have not been able to get any information from Tesla about an expected timeframe for this update. I ask, but I’m always told it will be a “future update. ” I have asked if anyone is working on this issue, and they won’t answer that question either. I would like to know the status. I’ve been very patient, but since there is aggression in the areas where I drive against ev drivers, and Teslas in particular, I need this feature to be working. I have been harassed, had large pickup drivers tailgate or try to run me off the road, and I’ve been coal rolled. I’ve already used data from the dashcam to report aggressive drivers to the police.