Blind Spot Detection problems of the 2024 Tesla Model Y

I am writing to formally raise a complaint regarding a serious malfunction that occurred in my Tesla Model Y (2024) following a recent software update pushed by Tesla. A couple of days ago, my vehicle received a new over-the-air software update. After installation, my car began displaying two error messages, and key safety features, including detection of nearby vehicles and warning systems, ceased functioning. This creates a significant safety risk when driving, as the car no longer alerts me to surrounding traffic or visualizes other vehicles on screen. Upon contacting Tesla customer service, I was instructed to schedule a service appointment, which I did for may 21, 2025, at 2:15 pm. During the appointment, the Tesla service advisor confirmed that the issue began only after the software update. However, I was told I would need to pay $3,000 out-of-pocket to repair the issue because my car is no longer under warranty. I raised the point that the malfunction was caused directly by Tesla’s software update. Despite this, I was informed that Tesla refuses to repair it at their cost, even after acknowledging the connection between the update and the malfunction. Moreover, the technician informed me that this issue could escalate and create safety hazards in 4–6 months, yet no resolution or recall has been offered. Given the acknowledgment that: the problem was introduced by Tesla's software, the malfunction affects critical safety systems, and there is imminent risk to safety, I believe Tesla should bear responsibility for the repair and ensure the vehicle is safe to operate. This situation warrants urgent attention, both from a consumer protection and vehicle safety standpoint. I request that Tesla take full accountability and cover the repair costs immediately, or offer a rollback/fix to the software that caused the issue. Otherwise, I will be escalating this matter to the national highway traffic safety administration (NHTSA) and consumer protection agencie.

Software update applied ota. Complete failure of ecu on reboot, including cameras, rear backup camera, all proximity warnings, cruise control, fsd, gps, navigation, battery preheating, etc. Car is unsafe to drive in this state.

The car lost all adas functions, and gps on the onboard navigation system. In addition. It can't use regular cruise control and it does not have rear view mirror blind spot warning capability any more. This all happened when the car attempted to install the "holiday" updated from Tesla automatically around 11/29/24 .

Vehicle information: • make: Tesla • model: Model Y • year: 2024 description of the problem: after a software update pushed by Tesla, the ap4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: cruise control (adaptive or otherwise) back up camera forward collision warning lane departure warning lane keeping assistance blind spot warning parking collision warning full self-driving and auto park features cameras required for autopilot functionality additionally, because the gps system has failed, the vehicle’s navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety concerns: the failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident details: • the issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • the failure appears to be related to a hardware short in the ap4 computer, directly caused or exacerbated by the update. Desired outcome: • a thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • a resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.

I initially visited the milford, CT Tesla service department and communicated through the Tesla ap on 12/14/2024 regarding my 2024 Tesla Model Y, which has only 2,357 miles on it. The car's cameras, sensors, & navigation stopped working, making driving unsafe. Now, the bright lights do not go on. The vehicle's camera/sensors are critical for safe operation. Tesla said the car may need a new computer, but they have none in stock. They texted me that they have many people facing the same issues.

Hello , I just bought the new Tesla Model Y 2024 in the October and all of a sudden all the driver assistance programs are not working, including the rear camera(reverse camera) I took it for the service on December 4th and they fixed issue on December 5th. After few days on December 13th the same issue happened again and Tesla service center is saying I need to wait till February 20th 2025 for the repair. All cameras are not working in the car, it does not show any backup camera, no forward collision warnings or no lane change assist Tesla is not considering this as a safety issue I am including a chat summary with the service center via pdf file. I have included previous repair invoice also when the same issue happened on 4th December.

On 12/13/24 after a software update my rear , front and side cameras stopped working. This includes blind spot cameras, and side turn signals. In addition the side mirrors are tiny because the car was designed to use cameras. The back window also has very low visibility. Tesla has confirmed that the car needs a new computer for all cameras and software navigation. The replacement computers are on back order and have scheduled a service replacement in six weeks time. In the meantime, they refuse to provide a loaner car. This car is brand new with only two months worth of usage. They say the car is drive able, but without the main safety cameras I don’t feel safe, the aesthetic of the car was designed to have working cameras. It is very hard to use the tiny side view mirrors and look out the tilted rear window. This is a commuter car, driving over 90 miles on highway per day. I am concerned for safety issues.

Tesla has told me the ap4 computer has failed in my car which has resulted in them having to replace it. I had this issue start right around thanksgiving. I scheduled the soonest appointment available at 12/24 however Tesla contacted me and moved my appointment because they stated that the part was unavailable at this time and should be delivered by 01/20/25. Not offering me a rental or anything on my brand new '24 Tesla. It has just over 4000 miles on it and is ~2 months old now. This issue impacts: emergency braking, blind spot detection, lane keep/centering, assisting with parking, automatic high beams and wipers, cruise control/ adaptive cruise control, vehicles built in gps to be stuck at one location every time, has made my touchscreen not automatically brighten or dim, my auto dimming mirrors be too dim in most driving conditions, constantly fail to install system improvements and safety updates, and because my vehicle keeps trying to do this, it has caused increased battery drain as well. This has increased the safety risk of my vehicle tremendously. . . Tesla has not seemed to publicly acknowledge the issue yet either.

Vehicle information: • make: Tesla • model: Model Y • year: 2024 description of the problem: after a software update pushed by Tesla, the ap4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: cruise control (adaptive or otherwise) forward collision warning lane departure warning lane keeping assistance blind spot warning parking collision warning full self-driving and auto park features cameras required for autopilot functionality additionally, because the gps system has failed, the vehicle’s navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety concerns: the failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident details: • the issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • the failure appears to be related to a hardware short in the ap4 computer, directly caused or exacerbated by the update. Desired outcome: • a thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • a resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.

After a software update pushed by Tesla, the ap4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: 1. Cruise control (adaptive or otherwise) 2. Forward collision warning 3. Lane departure warning 4. Lane keeping assistance 5. Blind spot warning 6. Parking collision warning 7. Full self-driving and auto park features 8. Cameras required for autopilot functionality additionally, because the gps system has failed, the vehicle’s navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety concerns: the failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident details: • the issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • the failure appears to be related to a hardware short in the ap4 computer, directly caused or exacerbated by the update. Desired outcome: • a thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • a resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.

All of the cameras on the vehicle are no longer working after the latest update. This means all sensors (even as simple as windshield wipers) do not work. All driver safety assistance does not work.

They advertise it as a computer failure. The cruise control doesn't work, none of the cameras displays, causing me to hit the lawnmower in my garage. Other functions as navigation, range prediction, and automatic light/dark display switching don't work either.

Starting on 12/4/2024, my car's camera stopped working, no blind spot warning, no navigation, no rear view camera and no cruise control. Reported to Tesla on 12/8 and they said it is a known problem nationwide and some autopilot computers are getting shut or something. They have given me an appointment for 1/4/2025. The vehicle is really unsafe to drive without these components working and the vehicle draws on heavy amount of battery usage without these controls and for my commute on highway, I am always nervous about if there is going to be enough for me to reach the next charging station. I would expect this falls into safety recall and Tesla should at least send out a service bulletin as well as provide alternate vehicles for the owners to use until this can be fixed.

• make: Tesla • model: Model Y • year: 2024 description of the problem: after a software update pushed by Tesla, the ap4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: cruise control (adaptive or otherwise) forward collision warning lane departure warning lane keeping assistance blind spot warning parking collision warning full self-driving and auto park features cameras required for autopilot functionality additionally, because the gps system has failed, the vehicle’s navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety concerns: the failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident details: • the issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • the failure appears to be related to a hardware short in the ap4 computer, directly caused or exacerbated by the update. Desired outcome: • a thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • a resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.

Tesla shared I have an ap-4 computer short that disables all cameras (rear back up camera, blind spot camera, lane deviation detection, emergency assisted forward braking), navigation, and auto lighting features are disabled. Other non-essential features do not work as well.

My new 2024 Model Y Tesla is having a computer failure - no navigation / gps (stuck at last address when issue occurred) and no cameras (including rear camera). With limited rear windshield visibility and no backup camera functionality, we've been put in dangerous situations. They keep pushing out the service dates waiting on new parts / computers. I found this article that details the widespread issue and parts shortage. Https://electrek. Co/2024/12/16/Tesla-major-issue-self-driving-computer-inside-new-cars/.

Around the end of November, my 2024 Tesla Model Y's cameras stopped functioning. The sensors for blind spots and possible collision prevention stopped working. The gps was also not working, the car believes it's been in the same spot for over a month. The lights of the car also do not work as promised, as now I have to manually turn them on on my dashboard and it goes on and off. I have been trying to get into Tesla to have this fixed but the appointment keeps getting pushed out due to the part that needs to be fixed not being in stock. I brought my car into Tesla for them to confirm that it is the part that is missing and that is the case but they couldn't fix it because they don't have the part. It's been over a month and my date was pushed out again, probably the sixth or seventh time. Tesla claims that there will be a software update that will fix this issue, however, my car is not updating and won't even accept a software update.

Back in late November 2024, Tesla pushed an over-the-air (ota) update to my 2024 Tesla Model Y. Immediately after pushing this ota, all of my car's cameras stopped working (including my rear or "backup" camera). This is in violation of federal law as all new vehicles are required to have a backup camera. Additional safety-critical items were also impacted: the rear-view and both of the side mirrors remain tinted to the darkest level, reducing my visibility. The side mirrors are also tilted in the "downward" position, making lane changes incredibly difficult. Since the front-facing and side-facing cameras do not work the vehicle's forward and side collision detection systems are inoperable. The vehicle suffers from additional failures (gps navigation, maps, autopilot, among many others). I have presented these issues to Tesla and they have continously pushed out my repair date. I have also asked for a loaner vehicle due to the failure of the car's safety systems (some of which are federally mandated!!). Tesla has ignored my pleas for a loaner vehicle and has also remained silent when I have repeatedly asked to return the vehicle under washington state lemon laws. My safety and the safety of others have been put at grave risk due to the backup camera and collision detection cameras not working. Tesla has not inspected the vehicle as they continuously push my service date further out. No obvious warning lamps, messages, or other symptoms appear. The user doesn't know these federally-mandated safety features are inoperable until they put the car in "reverse" or attempt a lane change.

Tesla has told me the ap4 computer has failed in my car which has resulted in them having to replace it. I had this issue start right around thanksgiving, specifically [xxx]. I scheduled the soonest appointment available for 12/13 however Tesla contacted me and moved my appointment because they stated that the part was unavailable at this time and should be delivered by 01/20/25. Not offering me a rental or anything on my brand new '24 Tesla. It has just over 2500 miles on it and is ~2 months old now. This issue impacts: emergency braking, blind spot detection, lane keep/centering, assisting with parking, automatic high beams and wipers, cruise control/ adaptive cruise control, vehicles built in gps to be stuck at one location every time, has made my touchscreen not automatically brighten or dim, my auto dimming mirrors be too dim in most driving conditions, constantly fail to install system improvements and safety updates, and because my vehicle keeps trying to do this, it has caused increased battery drain as well. Additionally, the vehicle came to a stop on the highway when my wife and I were in the car on the night of [xxx], forcing us to perform an emergency pullover and abandon the car 22 miles north of rochester, mn overnight. This has increased the safety risk of my vehicle tremendously. . . Tesla has not seemed to publicly acknowledge the issue yet either. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

This is a complaint regarding a malfunction of the Tesla full self-driving (fsd) feature, which resulted in damage to my vehicle and may potentially pose a significant safety risk to public. On 07/02/2024, my newly purchased Tesla [model-y 2024] was parked next to a pillar in a parking garage. After ensuring that the full self-driving sign was on, I activated the fsd feature. However, as soon as the function was engaged, the vehicle instantly took off and made a right turn. This sudden and unexpected action caused the right side of the back passenger door to scrape against the iron guardrail on the pillar and caused damages to the right back passenger door and a portion of right back fender. This action happened so sudden that did not have the chance to react and take manual control. I contacted Tesla to report the issue and seek assistance, but after +4 weeks of contacting and restless following up with Tesla service teams, Tesla stated that the software was functioning properly and denied any responsibility for the malfunction, and they closed my case without offering any resolution or further investigation. Luckily, this incident happened in a confined parking garage. It could have resulted in more severe damage or injury had the circumstances been different. Additionally, Tesla's dismissal of the issue and refusal to accept responsibility is deeply concerning, especially about the reliability and safety of their full self-driving technology. I sincerely request your office to investigate into this incident, and I hope you could advise any appropriate action to examine and address this issue. I attached a few photographs of where my vehicle was parked before the fsd was turned on, and the damages on both my vehicle and the guardrail at the time of the incident. I am more than happy to provide any further information or clarification. Thank you for your attention to this matter. I look forward to your guidance and assistance.