Tesla Model Y owners have reported 2 carry handle, shell, base related problems since 1996. Table 1 shows the 1 most common carry handle, shell, base problems. The number one most common problem is related to the vehicle's carry handle, shell, base (2 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Carry Handle, Shell, Base problems |
The shoulder straps will not stay. They are supposed to lock in place once you adjust it and buckle the child in, but unfortunately, they will play back-and-forth and they will not lock in place. It is the same problem that nuna is having with other versions of their car seat. We followed all instructions for cleaning, all instructions for maintenance, we have contacted the manufacturer and are unsatisfied with their response. They will not tell us what they think is broken, they will not tell us how to potentially fix it, nor will they admit that there is a problem, even though we have shown them video evidence. Instead, they want us to re-purchase a replacement item for half price. This issue allows the child to climb out of the car seat because the straps will not restrain them. The child can simply push on the straps and climb out.
I am writing to formally report a safety concern involving the cybex calisto g 360 convertible car seat. The issue pertains to a persistent rattling noise that emanates from the seat, specifically from the area near the child’s footrest, just above the belt tensioner lock mechanism. This sound occurs consistently during vehicle operation, regardless of whether a child is seated or the seat is unoccupied. I contacted the manufacturer, and their response was as follows: “after our product team reviewed your claim, it was determined that the amount of rattle you hear is completely normal. It passes our quality review for sound. The specific sound that is heard is from the metal rod inside the belt tensioner door. ” while I appreciate their response, I remain deeply concerned. A rattling sound originating from a critical restraint mechanism area warrants a thorough safety inspection. The explanation that it is “normal” does not ease concerns about potential long-term reliability, wear, or failure of a restraint system component. Given that this noise may indicate looseness or internal movement of a part involved in child restraint tensioning, I strongly believe this issue requires further investigation by independent safety professionals. Please let me know if any additional documentation, photos, or videos would help in assessing the issue.