Tesla Model Y owners have reported 5 chest clip, buckle, harness related problems since 1996. Table 1 shows the 1 most common chest clip, buckle, harness problems. The number one most common problem is related to the vehicle's chest clip, buckle, harness (5 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Chest Clip, Buckle, Harness problems |
The shoulder straps will not stay. They are supposed to lock in place once you adjust it and buckle the child in, but unfortunately, they will play back-and-forth and they will not lock in place. It is the same problem that nuna is having with other versions of their car seat. We followed all instructions for cleaning, all instructions for maintenance, we have contacted the manufacturer and are unsatisfied with their response. They will not tell us what they think is broken, they will not tell us how to potentially fix it, nor will they admit that there is a problem, even though we have shown them video evidence. Instead, they want us to re-purchase a replacement item for half price. This issue allows the child to climb out of the car seat because the straps will not restrain them. The child can simply push on the straps and climb out.
Complete failure of harness release button, allowing my child to loosen the harness by gently leaning forward. This is a malfunction on a replacement frame (used for less than 2 months), nuna replaced the original frame (used for 8 months) for the same issue. I have contacted nuna about current frame issue, haver not heard back from them. Given the poor customer service I received with original frame failure, I do not expect nuna to resolve this issue for several weeks. Consequently, I am working with retailer I purchased the car seat from to replace it with a different brand, as I no longer trust nuna with the safety of my child.
After 8 months of use, the harness release button failed completely. This malfunction allowed the harness to loosen with our child in the car seat, while driving on a 3. 5 hour road trip. Extremely scary and dangerous situation. Nuna sent a replacement frame and within 2 months the same malfunction has occurred on the replacement frame. After seeing the numerous complaints filed on NHTSA, for the same issues, I am very surprised there has not been an investigation and/or recall. Especially given the prevalence of such a dangerous malfunction. Lastly, I am extremely unimpressed with nuna costumer service.
Harness is fraying from normal use; car seat is unsafe to use. Contacted company and they refused to replace it.
Harness will not fully tighten suddenly, car seat available for inspection upon request. Child’s straps are not able to pass the “pinch test” making it a safety issue, if in accident child could slip out of the straps. Car seat has not been inspected at this time.