Dashboard Crack problems of the 2006 Toyota Avalon

Multiple cracks developed on the dashboard.

I have called Toyota in houston, TX several times about my melting and cracking dashboard. I was told this was normal wear and tear. My car is garaged, and only out for short amounts of driving time. On December 31, 2014, I saw on the national nbc news that there is a recall for the dashboard problems. I called Toyota this morning, Jan. 2, 2015, and was told they know nothing about a recall. I must have a letter for them to due recall work. I'd like to file this complaint, hoping my car, make and model will be added so that I receive a recall notice. Thank you.

Dashboard is cracking rapidly and Toyota isn't standing behind this defect. Concerned about flying parts if the airbags would deploy. Car is mainly kept in the garage and I vent to let the leather breathe. This is apparently a defect from the manufacturer.

The contact owns a 2006 Toyota Avalon. The contact stated that the dashboard developed cracks and became sticky to the touch. The contact stated that it appeared to be melting. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was 5,000 and the current mileage was 11,000. . . Updated 08/11/14.