Automatic Emergency Braking problems of the 2019 Toyota Avalon

Ever since, I purchase my certified 2019 Toyota Avalon in around June 2022, my car has left me stranded on highways, city areas, and broke down coming out of my garage. I even purchase extended warranty, because of the high mileage it had 77,000 miles. On [xxx] car broke down drive belt had to be replaced, [xxx] [xxx] warning lights, dealership service technician couldn't figured out why engine was slowing down the vehicle, engine repair evac leak for gas cap, [xxx], while driving my car the vehicle, my car immediately stopped, it was towed to dealership of larry h miller on alameda in albuquerque nm, caused of my car stopping on the road in albuquerque, the technician stated that he found dtcs for missfire, switched coil to different cylinder and codes went away/on [xxx], my car was towed, because engine stopped while driving, the dealership saw that it was an electrical problem, bad battery on [xxx] car dashboard lit up like a christmas tree, showing electrical malfunctioning of secondary braking system, the car must be towed to the dealership. I was lucky to get the car into a parking area of gas station. I am [xxx], I need to get home and take my [xxx]. So, while in albuquerque new mexico, I called for a tow truck to pickup my vehicle because I have triple aaa membership. Since, I have another car, and I needed to get that day June 30, 2026. I had to wait until today July 9, 2026 to have triple aaa to pick up my car and take it to the dealership larry h miller Toyota on alameda, albuquerque, new mexico. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

On two occasions, 8 months apart, our car started braking on its own while driving in traffic. In both instances, the on-screen alerts indicated the lda and simultaneously the check engine light. Neither time were we trying to switch lanes. In fact, the first time we were on a one-way street. In both instances, we were able to cruise over to a parking space before the car completely stopped avoiding a rear-end collision. Once we got in the space, we turned the car off and back on but it would not go forward or backward. We sat for 30 minutes or so, started it up and was able to get it home. We took the car to the Toyota dealership the next day. We got a call from the dealership in a few days stating the mechanics drove the car but the issue did not occur so we had to go in to the dealer and sign an authorization to allow access to the car's computer. About a week went by before we received a call stating they were waiting for an engineer to come in and diagnose the problem. Two weeks later, we got another call informing us the engineer would be delayed in getting to the dealership and asked if we wanted to pick up the car. Obviously, driving a car that we no longer feel safe in was not an option so we informed them to keep it until the problem was addressed. Weeks went by and we were not contacted so we sent a letter to the corporate office of Toyota. A case was opened but two weeks passed before we heard anything. We reached out and spoke with a representative who said they would have the initial rep call us. We never heard back so reached out again in a week and spoke with yet another rep who said there are two case numbers and the case is in progress and also told us there was "some kind of dispute" but we needed to speak with the case manager who opened the case and they would have her call back. Here we are nearly 3 months later and there has been no resolution. We've not heard back from the dealer in over a month and the corporation in nearly 2 weeks.

After starting to accelerate from a stop light ,the dashboard had a warning message that the accelerator and brake pedals were pressed simultaneously. The acceleration stopped and the car slowed automatically. After a few seconds the warning indicator went away and the car could accelerate. The cars behind my auto had to stop suddenly. At the time. I though that I might have hit both petals at the same time. When it happened again I opened an incident report with Toyota. Incident opened on 07-19-25 case # 250719000440. The Toyota rep told me it should be take to a Toyota dealer to diagmose any error codes. The next time the same problem occured I took it to my Toyota dealer and was told there were no error codes to indicate a problem. I have also taken the car to a local repair shop after the problem happened and was shown there were no stored errror codes. The dealer wants to have my auto for an extende time to reproduce the problem. If they need error codes to solve the issue but no error codes are recorded when the problem occurs what can they determine? I am hoping that there are other Toyota Avalon owners which might have had the same issue.