Service Brakes Problems of Toyota Avalon Hybrid

My Avalon Hybrid was "recalled" over 6 months ago for the Toyota safety sense package. Consumer reports says this is a very important safety feature so I purchased the safest possible car. But, the car still lacks this feature. When will I get this safety feature installed?.

See all problems of the 2015 Toyota Avalon Hybrid 🔎.

My name is robert kuzniewski and I am a disabled veteran. On may 25, 2015 I was in a severe accident and now I am 100% disabled. After the accident I wanted a vehicle with every safety option possible because I have ptsd about driving. I bought a 2015 Toyota Avalon Hybrid limited that had pre-collision system (pcs) that helps prevent accidents. In December I received a recall for the pcs system that was dated 11/03/2015 telling the pcs had flaws and I had to turn off the system. I was not happy because that was the main reason I bought the car because it made it safe. On January 14,2016 I took the Avalon Hybrid to auto nation Toyota in pinellas park florida for the 5000 mile checkup. I asked about the pcs recall and they had no information on the recall and no timeline for a fix. I was not happy with that response because one of the features that made me feel safe driving was eliminated with no fix in sight. I also receive an email from a Toyota customer service representative stating that there was no timeline for a repair or parts replacement. A rental vehicle was also offered but it would also not be safe as a vehicle with a pcs system. I want Toyota to fix my car or replace it with a 2016 Toyota Avalon Hybrid with pcs. The 2016 Toyota Avalon Hybrid does not have a problem with the pcs system. I am fully disabled and don't feel comfort driving my vehicle anymore. I feel Toyota has let me down and basically has done a breach of contract. I have a case number with Toyota. The case number is 1602013853.

Pre-collision radar system (safety recall)the vehicles, under certain situations, the pcs (pre-collision system) could interpret a steel joint or plate in the roadway as an object that triggers pcs activation. If this occurs, the pcs warning buzzer sounds and the system will apply the service brake automatically. Unexpected braking could increase the risk of a crash or very dangerous situations.

Driving on straight level interstate with laser cruise set at 65 mph and no other cars or obstacles present, car suddenly braked two times (about 20 minutes apart). The same thing occurred about 7 days later on comparable road in light rain. In this later situation, wipers suddenly went on high speed, for 5 seconds and car braked twice in span of about 5 minutes. The second time this occurred, the master warning light came on for about 30 seconds. We took it to Toyota dealer the next morning in rapid city, sd, who said he could not work on it for a couple of days and suggested we call Toyota. Toyota said it sounded like a cruise problem and asked if we could carefully drive it to salt lake city to be evaluated. On way to salt lake city, car suddenly accelerated above the setting of 65 mph. Pressed brakes to cancel. Dealer in salt lake city said car displayed a defect code for the laser cruise and the blind spot monitoring and said car was safe to drive home to arizona if we did not use the cruise. Took car back to originating dealer in phoenix area for repairs blind spot monitoring apparently repaired. However, factory rep drove car for 25 miles and stated that this is the way laser cruise is supposed to work and refuses to authorize any repairs. We do not deem the car to be safe to drive and are afraid that Toyota and the dealership are going to do nothing.

See all problems of the 2013 Toyota Avalon Hybrid 🔎.