Interior Panels Dashboard problems of the 2010 Toyota Camry

The contact owns a 2010 Toyota Camry. The contact stated that while the vehicle was parked, the contact became aware that the dashboard had melted due to the high outside temperature. The contact stated that the melted dashboard felt sticky and slimy. The melted dashboard impaired the contact's vision while driving. In addition, the contact stated that fumes from the melted dashboard material were hazardous when inhaled. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 36,600.

The contact owns a 2010 Toyota Camry. The contact stated that upon taking the vehicle out of the garage and driving the vehicle, the contact later noticed that the dashboard was melting and was sticky, causing a reflection on the windshield and a glare. The vehicle was taken to an independent mechanic, where the contact was informed that the dashboard needed to be replaced. The mechanic related the failure to Toyota campaign number: ze6. The vehicle was taken to the dealer, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the campaign had expired. The failure mileage was approximately 49,000.

Dear representative. I am submitting a complaint as per request #605168 replacement of stick dashboard by Toyota. I have 2010 Toyota Camry and I am the original owner. I have sticky dashboard problem since 2012/2013 and so recently I was just looking around to replace it as now bugs and other things started sticking on it. During my search I found that Toyota has this as recall in 2015/2017 and so I reached out to them for replacement. They rejected my request stating that they had sent me 2 letters notifying about the replacement and I had not responded. I responded back to Toyota confirming that I have not received any letters from Toyota in regards to dashboard. If I had received letters, why would not I replace it. I would like to request NHTSA to investigate the issue further as I asked Toyota if they had any proof to show that I have received the letter and they did not respond to it. Thank you.

The contact owns a 2010 Toyota Camry. The contact stated that the plastic dashboard material had melted due to exposure to sunlight causing the material to become shiny and sticky to the touch. While driving during daylight hours, a glare was present reflecting from the dashboard that caused a visibility hazard for the driver. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 150,000.

The contact owns a 2010 Toyota Camry. The contact stated that the dashboard was melting and was sticky. The dealer was notified of the failure and informed the contact that an unknown letter was sent to vehicle owners regarding the failure; however, the contact had not received the letter. The dealer informed the contact that the dashboard needed to be replaced and referred the contact to the NHTSA hotline. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

The contact owns a 2010 Toyota Camry. The contact stated that the dashboard was melting. There was glare that was obstructing the driver’s view. The contact had to pull over while driving. The vehicle was previously taken to the local dealer, where it was repaired under a dashboard warranty enhancement program. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA hotline, but no assistance was provided. The failure mileage was approximately 150,000.