Sun/moon Roof Assembly problems of the 2018 Toyota Camry

I own a 2018 Toyota Camry xse with a sunroof that is currently stuvck in tilt/ open position and will not close. Multiple independent mechanics have refused to attempt repair due to the high likelihood of the glass or mechanism breaking, and have advised that only Toyota dealership should handle the issue due to liability concerns. This appears to be a common issue reported by other Toyota Camry owners with similar model years, suggesting a potential defect in the sunroof mechanism or design. The failure creates a safety concern because the vehicle is exposed to water intrusion, which can lead to electrical damage, mold, and reduced visibility while driving in rain. Additionally, the inability to secure the sunroof compromises the structural integrity and safety of the vehicle. The estimated repair cost exceeds $8,500 for parts alone, which is unreasonable for a sunroof failure and suggests a larger design issue rather than normal wear and tear. I am requesting that this issue be investigated as a potential defect and that Toyota be held responsible if a pattern is confirmed.

The contact owns a 2018 Toyota Camry. The contact stated that upon use of the sunroof, an abnormal clicking noise would emit the sunroof. The vehicle was taken to a dealer and the contact was given an estimate for the repair. On one occasion, the sunroof remained stuck in the open position and failed to retract as needed. The vehicle was taken to an independent mechanic for repair and remained in their possession for a week. The mechanic managed to retract the sunroof; however, the sunroof track remained defective and the contact was advised to not use the sunroof. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 150,000.