Air Bag Not Deploy problems of the 2010 Toyota Highlander

My family was involved in a multi car accident where we were struck from behind and driven into the vehicle ahead of us (from a near stopped position). The force of impact on the front bumper was hard enough to drive the trailer hitch of the vehicle ahead of us through the license plate on the front bumper. The bumper and grill were severely damages but the airbags did not deploy. Driver was taken to er for head/neck injuries which were deemed to be minor.

The contact owns a 2010 Toyota Highlander. The contact stated that the driver suddenly lost control of the vehicle and crashed into a cement covert. The air bags failed to deploy. The vehicle sustained extensive damage to the front and middle sections. The driver of the vehicle sustained a broken nose, a concussion, multiple facial abrasions and contusions. A police report was filed. The vehicle was not repaired. The manufacturer was not contacted in reference to the crash. The failure mileage was 77,000.

The contact owns a 2010 Toyota Highlander. The contact stated while stopped at an intersection, another vehicle crashed into the right side of his vehicle, but the air bags did not deploy. The vehicle was taken to the dealer who stated the vehicle was hit hard but could not tell him why the air bags did not deploy. There were no injuries. A police report was available if needed. The manufacturer was contacted and a claim was filed, but no further assistance was offered. The VIN was unknown. The failure mileage was 15,000.