Two problems related to automatic emergency braking have been reported for the 2010 Toyota Highlander. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2010 Toyota Highlander based on all problems reported for the 2010 Highlander.
We received this from Toyota. Customer support program bulletin date: page: pol19-06 6/6/2019 1 of 3 revised 8/28/19 customer support program bulletin (zkc): repair coverage for brake actuator assembly and brake booster pump assembly on certain 2008-2010 my Highlander hybrid vehicle. When we received this bulletin, we asked our Toyota dealer service department (stevenson Toyota east, denver, CO) to address this issue multiple times when bringing in our vehicle for service in 2019 and 2020 and were told repeatedly they would not fix this issue since the abs light was not on. Now that this bulletin is expired the abs light is on. We took our Highlander to the Toyota dealership in melbourne, florida and were told that this repair will now cost us $2473. 89. Our 2010 Highlander is barely worth that, and now we have to repair this on our own even though Toyota knew the brake actuator assembly and brake booster pump would eventually fail at some point in time. Despite this, Toyota refused to resolve this issue when we asked (more than once) right after receiving the service bulletin in 2019 and as a result is causing a safety issue for our college aged son who drives this car, and all other drivers on the road should the abs system fail. The attached estimate states the abs service light has not come back on but this is not true and my son is having issues with the brakes.
The brake actuator assembly and brake booster pump assembly had a recall on it but my truck was not having problems then. I noticed that when I start braking, the truck speeds up. Then all the light on the dash board came on. When my vehicle started having problems I call and they told me that the recall had expired 3 months earlier for my vehicle and it was up to the owner to have it fixed. I didn't get a notice and I wasn't aware of such recall so why am I liable for the repairs. I need help with this please.