Brake Disc Pads problems of the 2015 Toyota Highlander

One problem related to brake disc pads has been reported for the 2015 Toyota Highlander. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2015 Toyota Highlander based on all problems reported for the 2015 Highlander.

1 Brake Disc Pads problem

Failure Date: 10/10/2017

On 10/30/16 I took my 2015 Highlander to a local Toyota dealer for warped rotors. They agreed the rotors were warped and since it was at 35,000 miles they replaced all 4 rotors under warranty plus 2 new brake pads which I had to pay for. I noticed the same issue in late may of 2017 and called to ask about this. They said "we don't warranty warranty work" and suggested I called Toyota headquarters. On June 21, 2017 I called Toyota and filed a complaint. I was told to take the car to a different local dealer, closer to my home, and they would inspect the rotors for a charge. On July 11, 2017 I did this and the service rep told me she noticed that the rotors were "blue" and she noted that they should be changed. The service manager called Toyota headquarters with this info but they refused to cover this, stating that this was normal wear and tear. Later that day I heard from the Toyota hq rep who repeated that Toyota could not cover this. On 8/7/2017 I filed a complaint with vermont attorney general's office. As of 10/10/17 this complaint is still not resolved as they won't cover the repair. The car is now at 63,000. This is a safety issue. Note: according to Toyota nation website many others have had these same issues. Below is the response from the dealer on August 24, 2017. I discussed this situation with our assistant service manager. She did contact Toyota to ask them to cover this repair and they declined. Their reasoning for this is that the condition of the brake rotors, I. E. They are blue, indicates a heat event. This usually results from heavy braking, braking while going downhill often or sometimes if the brakes got hot and then went through cool water. If you would like to address this with Toyota further, I encourage you to reach out to the Toyota customer experience center at 800-331-4331 or via email using this form. . .


Other Service Brakes related problems of the 2015 Toyota Highlander

Service Brakes problems
11
Brakes Failed problems
2
Brake Disc Pads problems
1


Safety Ratings of Highlander Cars
Fuel Economy of Highlander Vehicles
Highlander Service Bulletins
Highlander Safety Recalls
Highlander Defect Investigations