Hatchback/liftgate problems of the 2015 Toyota Highlander

The contact owns a 2015 Toyota Highlander. The contact stated that the power liftgate consistently failed halfway through while opening and closing the liftgate. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact became aware of information online about technical service bulletin: sb0023/16, NHTSA id number: 10134306 (structure, electrical system); and associated the failure with the TSB. The manufacturer was made aware of the issue and confirmed that the vehicle was not covered under warranty, TSB, or a recall. The failure mileage was approximately 133,000.

Tl the contact owns a 2015 Toyota Highlander. The contact stated that the rear power hatchback door made an abnormal noise when being opened. In addition, the door only opened halfway. The vehicle was taken to nalley Toyota of roswell (11130 alpharetta hwy, roswell, GA 30076, (404) 994-5422) where the contact was informed that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,800.