Two problems related to front seat head restraint have been reported for the 2019 Toyota Highlander. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2019 Toyota Highlander based on all problems reported for the 2019 Highlander.
The 2019 Toyota Highlander le second row headrests lack locking height adjustments! yes you have just read this correctly! they are not like the front row locking height increments. They do not lock when they are even pushed all the way down! the only height to lock them at is when the headrest is about 2� from the ceiling! not all people riding in the second row are 6�4� to use such an extended adjustment effectively. I have contacted Toyota and the case # is 2001250569. Whether the vehicle is stationary or moving, the headrests move up and down with even resting your had on the headrest, unless it is in the locked position by the ceiling. Note: the second row headrests do not have locking increments like the first row headrests. They are not safe for younger and/ or shorter people. Such a design flaw can only compound neck/head injuries in the case of an accident. Please help and do something about this dangerous situation! as no-one has sat back there in our car earlier, I was not aware of this, or I would never have even bought the vehicle.
While driving about 20mph, I was rear ended by someone going 55+mph. During the accident, my drivers seat reclined and the headrest broke. One post broke in half and the other side pulled out of the seat.