Table 1 shows one common gasoline fuel system related problems of the 2020 Toyota Highlander.
| Problem Category | Number of Problems |
|---|---|
| Gasoline Fuel System problems |
The contact owns a 2020 Toyota Highlander. The contact stated that while driving, the vehicle stalled and abruptly stopped in traffic at a traffic light. The driver exited the vehicle. The vehicle failed to restart, and the steering wheel was inoperable. The contact was concerned the vehicle might move forward. The check engine warning light was flashing, and the message “high power consumption” was displayed. The ignition and steering warning lights were illuminated, and “low power” message was displayed. The vehicle was running but failed to move. The contact associated the failure with NHTSA campaign number: 20v162000 (fuel system, gasoline, engine) and special service campaign 21tc05. Bystanders nearby attempted to assist the contact. The emergency services was contacted, and the local police responded to the scene. The insurance company was called and arranged a tow. The vehicle was towed to the local dealer, and the battery was replaced. Additionally, the contact spoke with the service director, management, and the technicians. The manufacturer was contacted by phone, and a case was filed. The failure mileage was approximately 29,296.